Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori McClure

Pottsville

Summary

Dynamic Dispatch Coordinator at Schuylkill EMS with proven expertise in emergency response coordination and crew dispatching. Adept at scheduling transports in unpredictable, faced paced environment and billing. I excel in critical thinking and time management, ensuring seamless operations. Passionate about delivering exceptional results in fast-paced environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Dispatch Coordinator

Schuylkill EMS
Pottsville
06.2018 - Current

Schedule transports for Hospitals, Nursing Homes, & patients.

Assign & dispatch transports to crews & follow through until complete between 911 calls.

Monitor 911 calls & crews taking calls & provide assistance crews may need such as additional ambulances, directions, or other scenarios that may arise.

Answer all incoming calls & assist customers that come to office.

Billing & payment processing of all schedule transports.

Remote processing to bank of all incoming monies for annual Subscription Program.

Documenting & entering data for all Subscriber information & contributions.

Opening, processing, & distributing all incoming mail.

Sales Clerk/ Department Lead

Boscov's
Pottsville
11.2017 - 06.2018

Prepared merchandise for shipment according to company policy ensuring correct packing materials were used.

Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.

Performed regular inventory counts to ensure accurate records were maintained.

Stocked merchandise as it arrived at store.

Attended weekly team meetings discussing sales goals and strategies for achieving them.

Shift Supervisor

Sheetz, Inc.
Schuylkill Haven
08.2013 - 10.2015

Supervised crews in a heavy volume made to order food, store, gas station establishment.

Ensuring all food in MTO served according to Serve Safe standards.

Counting, balance, & recording all money taken in at end of shift.

Stocking shelves when trucks arrived twice weekly.

Cleaning & maintaining all equipment used in food making environment.

Handling of all issues that may arise in daily operations.

Professional Massage Therapist

Independently Contracted
Pottsville
01.2001 - 08.2013

Worked in chiropractic & therapeutic settings.

Taught Professional Massage Therapy to new students.

Experience in all modalities of profession including Reiki Master.

Education

Diploma/ National Certification - Professional Massage Therapy

Empire School
Pottsville, PA
01-2001

High School Diploma -

Pottsville Area High School
Pottsville, PA
06-1984

Skills

  • Scheduling transports
  • Scheduling proficiency
  • Emergency response coordination
  • Crew dispatching
  • Team supervision
  • Time management
  • Billing processing
  • Critical thinking
  • Communication skills
  • Data entry
  • Customer service

Certification

  • Certified Ambulance Coder with National Academy of Ambulance Compliance since 2018

Timeline

Dispatch Coordinator

Schuylkill EMS
06.2018 - Current

Sales Clerk/ Department Lead

Boscov's
11.2017 - 06.2018

Shift Supervisor

Sheetz, Inc.
08.2013 - 10.2015

Professional Massage Therapist

Independently Contracted
01.2001 - 08.2013

Diploma/ National Certification - Professional Massage Therapy

Empire School

High School Diploma -

Pottsville Area High School
Lori McClure