Lori Ochs
Denver
Summary
Skilled Dental Office Manager and Hygienist with a proven track record at Dr. Sara J. Gotwalt, enhancing practice revenue and patient satisfaction through expert treatment planning and exceptional patient relations. Demonstrates leadership in team coordination and dental software proficiency, achieving significant improvements in practice efficiency and customer loyalty.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Dr. Sara J. Gotwalt
01.2023 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Dental Hygienist
Dr. Sara J. Gotwalt
10.2020 - Current
- Performed thorough oral examinations, identifying signs of gum disease and other oral health issues.
- Utilized digital radiography to accurately capture and analyze dental images.
- Collaborated with dentists to develop and implement individualized patient care plans.
- Demonstrated expertise in scaling and root planing procedures to treat periodontal disease.
- Applied fluoride treatments and sealants to prevent cavities and strengthen enamel.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Conducted oral cancer screenings during routine dental exams, resulting in early detection of potential issues.
- Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
- Maintained sterile and organized treatment areas to uphold safety and hygiene standards.
Dental Hygienist
Larrimore Family Dentistry
03.1999 - 10.2020
Dental Hygienist
Penns Commons Dental Group
06.1996 - 03.1999
Education
Bachelor of Science - Dental Hygiene
West Virginia University
Morgantown, WV05-1996
Skills
- Treatment Planning
- Dental software proficiency
- Team leadership
- Insurance billing/claims
- Schedule management
- Patient relations
- Office meetings
- Computer skills
- Goal setting
- MS office
- Teamwork
- Problem-solving
- Multitasking
- Verbal and written communication
Certification
- CPR/AED Certification
- OSHA /HIPPACertified
- Child Abuse
- Radiology
Timeline
Dental Office Manager
Dr. Sara J. Gotwalt
01.2023 - Current
Dental Hygienist
Dr. Sara J. Gotwalt
10.2020 - Current
Dental Hygienist
Larrimore Family Dentistry
03.1999 - 10.2020
Dental Hygienist
Penns Commons Dental Group
06.1996 - 03.1999
- CPR/AED Certification
- OSHA /HIPPACertified
- Child Abuse
- Radiology
Bachelor of Science - Dental Hygiene
West Virginia University
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