Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Lori Anne West

Philadelphia

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Concierge

Southernland Real Estate
05.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Sales Advisor and Delivery Specialist

T.E.S.L.A
05.2022 - 10.2022
  • Followed company and legal requirements for deliveries, money handling and transportation.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Analyzed territory and market potential regularly to identify and capitalize on growth opportunities.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Created successful strategies to develop and expand customer sales.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

MANAGER

DGS
09.2020 - 10.2021
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Recruited and hired qualified candidates to fill open positions.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

CLIENT RELATIONSHIP EXECUTIVE

Nieman Marcus
07.2019 - 10.2020
  • Generated leads and boosted brand through professional and personal networks
  • Supported account team when qualifying, pursuing and closing opportunities
  • Presented contracts to clients, answered questions and obtained signatures
  • Documented accurate data on customer relationships to maintain strong ties and customer satisfaction
  • Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

CHANEL SALES REPRESENTATIVE

CHANEL
07.2018 - 08.2019
  • Negotiated prices, terms of sales and service agreements
  • Developed new business relationships and maintained existing through regular communications and effective account management.BARBERINA
  • REVENCI, Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Developed and delivered engaging sales presentations to convey product benefits
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients
  • Maintained book of business valued at $500,000

Nordstrom
03.2009 - 07.2017
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Developed and delivered engaging sales presentations to convey product benefits
  • Increased sales by offering advice on purchases and promoting additional products
  • Implemented brand marketing and sales campaigns
  • Trained and mentored new sales representatives
  • Exceeded goals for new accounts in single sales cycle
  • Planned annual customer outreach events to strengthen brand initiatives and maximize outreach
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
  • Retained excellent client satisfaction ratings through outstanding service delivery.

STORE MANAGER

OCharleys
03.1995 - 02.2001
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Maintained strong knowledge in handling of perishable products in dairy,EDUCATION
  • 10 meat and produce departments
  • INSTRUM
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Developed new store location from ground up by hiring and training efficient team
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Managed inventory control, cash control and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Rotated stock to achieve optimum appeal and minimize shrinkage
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Approved regular payroll submissions for employees
  • Supervised guests at front counter, answering questions regarding products
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma - Business Administration And Management

East Tennessee State University
Johnson City, TN

Elizabethton High School
Elizabethton, TN
06.1988

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Guest services
  • Telephone etiquette
  • Guest experiences
  • Exceptional communication
  • Hospitality
  • Detail-oriented approach
  • Superior organization

Additional Information

I am a world traveler, love and respect all growth in culture and dedication of leading by example. I am at my best staying very busy and multi-tasking. I love to rescue bully breed dogs, and cook. I just was married for the first time almost 2 years ago, and we are now living in France briefly. We are relocating to NYC March 1ST, 2023

Certification

Real estate broker licensed in the city of Chicago for 7 years.

Leasing, real estate contracts, luxury sales skill set

Timeline

Concierge

Southernland Real Estate
05.2024 - Current

Sales Advisor and Delivery Specialist

T.E.S.L.A
05.2022 - 10.2022

MANAGER

DGS
09.2020 - 10.2021

CLIENT RELATIONSHIP EXECUTIVE

Nieman Marcus
07.2019 - 10.2020

CHANEL SALES REPRESENTATIVE

CHANEL
07.2018 - 08.2019

Nordstrom
03.2009 - 07.2017

STORE MANAGER

OCharleys
03.1995 - 02.2001

Elizabethton High School

High School Diploma - Business Administration And Management

East Tennessee State University

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Lori Anne West