Lorna Moone
Pittsburgh
Summary
Focused employee with knowledge of customer service, time management and effective planning. Skilled at handling phone duties and reservations. Experienced in coordinating large-scale events and intimate dining. Proactive and friendly with over five years of experience in customer service industry.
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized Dining Room Attendant offering more than three years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
6
6
years of professional experience
Work History
Busser
Fat Head's Saloon
03.2021 - 07.2022
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Adhered to safety guidelines when handling glassware and other potentially hazardous materials.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
Sales Associate
Yankee Candle
10.2020 - 01.2021
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Hostess
Wolfie's Pub
05.2019 - 01.2020
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Checked menus to verify current selection availability and cleanliness.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Calculated charges, issued table checks and collected payments from customers.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Hostess
Molinaro
02.2019 - 05.2019
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Answered telephone to provide establishment information and take party reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Managed closing duties, including restocking items and cleaning the host area.
Sales Associate
Forever 21
11.2016 - 01.2019
- Unboxing new merchandise and attaching security sensors.
- Assisting shoppers in the fitting room area, making sure all safety and store rules were followed.
- Educated customers on product and service offerings in person and over the phone.
- Processed orders through system and coordinated product deliveries.
- Restocked shelves in appealing and organized arrangements to promote items.
- Kept register area clean and organized, and assisted in checking out items for the customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Pittsburgh Carrick High School
Pittsburgh, PA5 2016
Skills
- Kitchen Communication
- Table Layout
- Table Setting
- Table Clearing
- Employee Training
- Wait Staff Support
- Cleaning
- Supply Restocking
- Cleanliness Maintenance
- Physical Stamina
- Strong Communication
- Cleaning Procedures
- Professional Appearance
- Resourcefulness
- Mentoring
- Cleaning and Sanitizing
- Order Processing
- Payment Processing
- Goal-Oriented
- Cash Register Operation
- Teamwork and Collaboration
- Display Setup
- Money Handling
- Stocking and Receiving
- POS System Operation
- Product Recommendations
- Shipment Processing
- Adaptability
- Store Organization
- Customer Service
- Guest Engagement
- Reservation Management
- Guest Seating
- Safe Food Handling
- Phone Etiquette
- Greeting Guests
- Table assignment
- Professional demeanor
- Wait List Management
- Large Party Preparation
- Reliable and Trustworthy
- Time management
Languages
English
Native or Bilingual
Timeline
Busser
Fat Head's Saloon
03.2021 - 07.2022
Sales Associate
Yankee Candle
10.2020 - 01.2021
Hostess
Wolfie's Pub
05.2019 - 01.2020
Hostess
Molinaro
02.2019 - 05.2019
Sales Associate
Forever 21
11.2016 - 01.2019
High School Diploma -
Pittsburgh Carrick High School
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