Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorraine Battaglia

Plymouth Meeting

Summary

Compassionate and detail-oriented case manager with expertise in supporting individuals with chronic mental illness in both community and residential settings. Skilled in continuous monitoring, connecting clients to resources, and collaborating with multidisciplinary teams. Adept at promoting community stability and encouraging long-term independence.

Overview

2027
2027
years of professional experience

Work History

Program Case Manager

Circle Lodge, Inc.
Norristown
2017 - Current
  • Coordinate and facilitate Recovery Support Meetings for all residents every 60 days to discuss goals and monitor progress.
  • Assist residents with Social Security disability applications and reviews.
  • Assist residents with Medicaid and SNAP applications and renewals.
  • Maintained communication with residents' community providers, representative payees, and family supports to ensure continuity of care and comprehensive support.
  • Partner with each resident to create a crisis plan upon admission.
  • Collaborate with staff to review Independent Living Plans for each resident and update phases.
  • Assist residents with medical appointments and behavioral health appointments as needed.

Alumni Outreach Worker

Circle Lodge, Inc.
Norristown
03.2003 - 12.2017
  • Engaged regularly with Circle Lodge alumni in the community to monitor adjustment to a non-program setting, access resources, and assist in maintaining independence.
  • Maintained detailed records of alumni interactions to ensure consistent support and follow-up.
  • Participated in regular Alumni Department staff meetings to review cases and identify needs and challenges.
  • Assisted with planning and coordinating alumni reunion events held twice a year.

Intensive Case Manager

Central Behavioral Health
Norristown
06.1991 - 12.1999
  • Created and monitored person-centered service plans that were updated every 60 days.
  • Identified supports and services needed for a caseload of 15-20 individuals.
  • Navigated resources and assisted individuals with achieving goal-oriented objectives, including housing referrals, budgeting skills, medical appointments, vocational referrals, and socialization.
  • Engaged in frequent outreach in the community to support individuals with maintaining stability and independence.
  • Completed individualized yearly strengths assessments.
  • Completed detailed and organized service documentation in a timely manner.
  • Maintained communication and collaboration with external providers, supports, and families to ensure optimal care outcomes.
  • Participated regularly in any required trainings and meetings.

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Education

Bachelor of Science - Psychology

Saint Joseph's University
Philadelphia, PA
05-1991

Skills

  • Resource Navigation
  • Case Management
  • Goal planning
  • Collaborative meeting coordination and facilitation
  • Crisis Intervention
  • Service documentation
  • Strong attention to detail
  • Advocacy

Timeline

Alumni Outreach Worker

Circle Lodge, Inc.
03.2003 - 12.2017

Intensive Case Manager

Central Behavioral Health
06.1991 - 12.1999

Program Case Manager

Circle Lodge, Inc.
2017 - Current

Bachelor of Science - Psychology

Saint Joseph's University
Lorraine Battaglia