LOUARDA IMMOUNE
BRISTOL
Summary
Experienced Senior Banker/Relationship Manager and Business Owners Specialist with a strong focus on cultivating client relationships and driving revenue growth. With over 15 years of leadership experience, possess a deep understanding of risk assessment, employee training, coaching, and business relationship management. Proven track record spans across banking and retail sectors. Passionate about leveraging technological tools to empower clients and enhance their financial goal achievement. Excels at fostering collaborative environments that optimize team performance.
Overview
22
22
years of professional experience
Work History
Senior Banker/ RM and Business Specialist
Bank of America
08.2022 - Current
- Fostered client relationships, enhancing experience and loyalty
- Spearheaded $6M revenue growth in one quarter
- Enabled clients to achieve financial goals through tech education
- Support the branch manager with operations clients escalations
- Worked cross-departmentally to customize client solutions
- Ensured client security by investigating fraud risks
- Engages clients as they enter the branch by welcoming them and making customers feel appreciated, managing lobby traffic, checking clients into the waiting queue
- Collaborate with clients to determine financial needs, increasing product adoption and improving service quality
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
- Carry out customer consultations, suggesting bespoke solutions, elevating financial contentment
- Cross-promote banking products, hitting sales targets and broadening customer engagement
- Process transactions meticulously, guaranteeing compliance and building customer trust
Relationship Banker
Bank of America
02.2021 - 01.2022
Assistant Manager
Walmart
04.2003 - 01.2021
- Boosted productivity by addressing and resolving production issues promptly
- Cultivated team growth through strategic coaching and mentoring
- Developed and executed production plans, achieving key financial metrics
- Enforced time and attendance policies, ensuring company procedures compliance
- Provided constructive feedback, elevating team performance and quality standards
Education
BS - HEALTH ADMINISTRATION
University of Phoenix
Phoenix, AZ06.2015
Skills
- Stakeholder Engagement
- Strategic Planning
- Sales Strategy
- Negotiation
- Financial Planning
- Microsoft office
- Team Management
- Regulatory Compliance
- Problem Solving
- Customer Service
- Portfolio Management
- Risk Assessment
- Lead Generation
Additional Information
Authorized to work in the US for any employer, Fostered client relationships, enhancing experience and loyalty, Spearheaded $6M revenue growth in one quarter, Enabled clients to achieve financial goals through tech education, Supported the branch manager with operations clients escalations, Worked cross-departmentally to customize client solutions, Ensured client security by investigating fraud risks, Engaged clients as they enter the branch by welcoming them and making customers feel appreciated, managing lobby traffic, checking clients into the waiting queue., Collaborated with clients to determine financial needs, increasing product adoption and improving service quality., Performed branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures, Carried out customer consultations, suggesting bespoke solutions, elevating financial contentment., Cross-promoted banking products, hitting sales targets and broadening customer engagement., Processed transactions meticulously, guaranteeing compliance and building customer trust., Boosted productivity by addressing and resolving production issues promptly, Cultivated team growth through strategic coaching and mentoring, Developed and executed production plans, achieving key financial metrics, Enforced time and attendance policies, ensuring company procedures compliance, Provided constructive feedback, elevating team performance and quality standards
Timeline
Senior Banker/ RM and Business Specialist
Bank of America
08.2022 - Current
Relationship Banker
Bank of America
02.2021 - 01.2022
Assistant Manager
Walmart
04.2003 - 01.2021
BS - HEALTH ADMINISTRATION
University of Phoenix
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