Summary
Overview
Work History
Education
Skills
Timeline
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LOUIS KUHNS

Northampton,PA

Summary

14 Year retail leader with a proven track record managing large-format store operations. I am a dedicated professional who values collaboration, accountability, and integrity. I take pride in solving problems, supporting others, and delivering consistent results. I'm excited to step into a new role where I can keep learning, growing, and adding value to a collaborative, success driven team.

Overview

13
13
years of professional experience

Work History

Experience Manager

Best Buy
01.2023 - 04.2025
  • Led a top 50 Best Buy location with 60+ employees and $16M in annual revenue.
  • Oversaw daily operations, employee development, and customer experience.
  • Achieved #1 in employee experience companywide two years in a row.
  • Trained and managed associates in customer service and sales techniques.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Reduced employee turnover rate to 0% YOY by fostering a positive work environment and providing ongoing support to staff members.

Operations Manager

Best Buy
09.2021 - 01.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted monthly performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.

Sales Supervisor

Best Buy
07.2018 - 09.2021
  • Led sales teams in Premium Home Theater and Premium Appliances at a high-volume Best Buy.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Recognized with Best Buy’s Achievers Award in 2019 for top company performance.

Front End Supervisor

Best Buy
01.2016 - 07.2018
  • Led a top preforming front-end team in the company, by driving efficiency, service, and protection plan attachment.
  • Served as Specialty Coach, responsible for training and onboarding all new supervisors across the district.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored all cash drawers in the store to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Various Positions

Best Buy
01.2012 - 01.2016
  • Held multiple key roles including Sales Advisor, Sales Lead, Cash Office Lead, and Front End Lead.
  • Supported sales execution, customer service, cash handling, and daily operations.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.


Education

High School Diploma -

Catasauqua High School
Catasauqua PA

Completed Coursework Towards Associate's Degree - Accounting And Finance

LCCC
Schnecksville PA

Skills

  • Customer engagement strategy
  • Team-based problem solving
  • Effective problem resolution
  • Retail operations
  • Strategic decision-making
  • Coaching and mentoring
  • Team leadership
  • Sales strategy development

Timeline

Experience Manager

Best Buy
01.2023 - 04.2025

Operations Manager

Best Buy
09.2021 - 01.2023

Sales Supervisor

Best Buy
07.2018 - 09.2021

Front End Supervisor

Best Buy
01.2016 - 07.2018

Various Positions

Best Buy
01.2012 - 01.2016

High School Diploma -

Catasauqua High School

Completed Coursework Towards Associate's Degree - Accounting And Finance

LCCC

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LOUIS KUHNS