Lucia Gaspar-Guzman
Wilkes-Barre
Summary
Dynamic and results-oriented professional with extensive experience at CVS Health , excelling in problem-solving and team collaboration. Demonstrated ability to train and mentor colleagues, optimize workflows, and maintain confidentiality, achieving exceptional outcomes under tight deadlines. Fluent in Spanish, adept at building relationships and adapting to new challenges.
Overview
10
10
years of professional experience
Work History
Filling Level 3
CVS Distribution Center
06.2020 - Current
- Trained colleagues at Aframe exceptions, north exceptions, south exceptions,aging and database.
- Assisted leads with adjusting schedules during call-offs.
- Assisted colleagues with inquiries.
- Delivered exceptional results under tight deadlines, in a timely manner without compromising quality standards.
Mentor Technician
CVS Distribution Center
06.2015 - 06.2020
- Assisted trainers with onboarding new hires.
- Supported new employees following completion of training.
- Provided colleagues with training in quick scan, eurosort, bulk packing and exceptions.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information.
Education
Certificate - Pharmacy Technician
Luzerne County Community College
Nanticoke, PA05.2024
High School Diploma -
Manhattan Comprehensive Night And Day High Scool
Manhattan, NY06.2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Adaptability
- Self-motivated
- Relationship building
- Spanish fluency
Accomplishments
Yellow belt- Lean
Languages
Spanish
Native or Bilingual
Timeline
Filling Level 3
CVS Distribution Center
06.2020 - Current
Mentor Technician
CVS Distribution Center
06.2015 - 06.2020
Certificate - Pharmacy Technician
Luzerne County Community College
High School Diploma -
Manhattan Comprehensive Night And Day High Scool
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