Lucille Zelinski
Akron
Summary
Dedicated professional with leadership and hospitality experience, seeking to leverage strong empathy, multitasking abilities, and commitment to personalized care. Proven in delivering attentive service, maintaining impeccable, hygiene standards, and supporting others in high-pressure settings. Ready to provide, compassionate, reliable, patient support in collaborative healthcare environment.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Ephrata, PA
04.2023 - Current
- Led daily shift operations for a high-volume store, coordinating 8-12 team members to ensure smooth workflow, timely service, and consistent delivery of quality customer experience in a fast-paced environment.
- Provided empathetic, attentive support to diverse customers, actively listening to needs, addressing concerns, and de-escalating, challenging situations to maintain positive interactions and high satisfaction levels.
- Trained and mentor new barista on procedures, safety protocols, and customer service best practices, fostering a supportive team environment, and improving overall shift performance.
- Multitasked effectively during peak hours by prioritizing tasks, maintaining inventory, and delegating responsibilities to meet service demands while minimizing wait times and errors.
- Maintain strict adherence to health, safety, and sanitation standards, including proper cleaning, equipment handling, and food/beverage safety practices to ensure a safe and compliant workplace.
- Trained new team members on beverage preparation and customer engagement techniques.
- Resolved customer complaints swiftly, enhancing overall satisfaction rates within the store.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
Chief Stewardess
Private Employers
Marco Island, FL
08.2022 - 12.2022
- Delivered personalized, high-end hospitality, and care to owners and guest in a luxury, confined environment, anticipating individuals needs, and preferences to ensure comfort, satisfaction, and well-being during extended voyages.
- Maintained impeccable, hygiene, sanitation, and cleanliness standards across all interior spaces, including detailed cabin, cleaning, laundry, and strict safety protocols.
- Prepared and served meals with attention to dietary requirements, portion control, and presentation, while ensuring food, safety, and proper handling to support guest nutrition and health.
- Managed multitasking during guest services and operations, prioritizing tasks effectively to meet demands while maintaining composure and high standards under pressure.
- Supported overall vessel, readiness, and guest, comfort by performing varied duties, including events, set up, inventory management, and on-call assistance, honing skills in observation, problem-solving, and proactive care.
- Coordinated comprehensive guest services for a group of 11 passengers during multi day voyages, managing individual preferences for meals, amenities, cabin set ups, and daily routines to ensure personalized comfort and satisfaction.
- Performed nightly turn down services across 11 guest cabins, preparing beds by turning down linens, refreshing bathrooms, restocking, preferred toiletries/amenities, and creating a welcoming restful atmosphere, while appalling, strict, cleanliness, and privacy standards.
Education
High School Diploma -
Homeschool Education
Akron, PA01-2021
Skills
- Strong, verbal and written communication
- Active listening and rapport building
- Attention to detail and accuracy
- Multitasking and prioritization in fast pace environments
- Infection prevention and strict sanitation/hygiene standards
- Personalized attention to individual needs and preferences
Accomplishments
- Completed a nurse aid training program at HACC in 2020
- Completed a basic first aid and CPR training program in 2022
- Completed a training program on basic firefighting, personal survival techniques, personal safety, and social responsibilities in 2022
Timeline
Shift Supervisor
Starbucks
04.2023 - Current
Chief Stewardess
Private Employers
08.2022 - 12.2022
High School Diploma -
Homeschool Education