Lucy Ann Rivera Millán
York
Summary
Dynamic operational supervisor with extensive experience at PostConsumer Brands, excelling in compliance management and team coordination. Proven track record in optimizing order processing and enhancing customer relationships. Bilingual and skilled in logistics coordination, I effectively lead teams to achieve quality assurance and safety standards, ensuring timely and accurate deliveries.
Overview
7
7
years of professional experience
Work History
Case Pick Operational Supervisor
PostConsumer Brands
York
02.2021 - Current
- Ensured compliance with safety regulations, company policies, and procedures.
- I was responsible for both managing labor and coordinating with the team to ensure timely departures for customer orders.
- Communicated with customers to confirm orders, departure, and arrival times in order to prepare for them.
- Held the team accountable for any discrepancies or issues that may have happened.
- Monitored hours, schedules, and assignments for the team.
- Organized the necessary information for both customers and senior leaders.
- Handled daily reports and trackers to keep track of completed, shipped, or pending orders.
- Helped customers and other leaders with questions after hours (including weekends).
- Prepare shipping documents: bill of lading, shipping labels, and invoices.
Quality Control Inventory/Quality Checker
Glaxo Smith Kline, GSK
York
02.2020 - 01.2021
- Conducted in-process checks during production to ensure quality adherence.
- Collaborated with production teams to resolve quality issues promptly.
- Inspected raw materials for compliance with quality standards.
- Documented inspection results and maintained quality assurance records.
- Trained new employees on quality control procedures and best practices.
- Reviewed and analyzed quality data to identify trends and areas for improvement.
- Implemented corrective actions for non-conforming products to enhance quality control processes.
- Inspected finished products for defects, such as scratches, dents, chips or other blemishes.
On Site Supervisor
Target/ Adecco
York
01.2019 - 12.2019
- Trained new employees on safety protocols and operational procedures.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Facilitated communication between team members and upper management for clarity.
- Resolved employee concerns promptly to maintain a positive work environment.
- Maintained accurate records, such as daily reports, timesheets, and other related documentation, as required by management.
- Supervised projects to uphold schedule requirements and quality demands.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
Education
Bachelor of Science - Criminal Justice
Universidad Del Turabo
Caguas PR06-2009
Skills
- Order processing
- Compliance management
- Team coordination
- Quality assurance
- Safety protocols
- Inventory management
- Bilingual
- Logistics coordination
- Customer relationship management
- Staff supervision
References
References available upon request.
Timeline
Case Pick Operational Supervisor
PostConsumer Brands
02.2021 - Current
Quality Control Inventory/Quality Checker
Glaxo Smith Kline, GSK
02.2020 - 01.2021
On Site Supervisor
Target/ Adecco
01.2019 - 12.2019
Bachelor of Science - Criminal Justice
Universidad Del Turabo
Similar Profiles
Michael GasparMichael Gaspar
Business Consultant at Dunkin’ Brands/Inspire BrandsBusiness Consultant at Dunkin’ Brands/Inspire Brands
Omar EsquivelOmar Esquivel
Warehouse Lead at Corelle Brands/Instant BrandsWarehouse Lead at Corelle Brands/Instant Brands
Varun BhalodwalaVarun Bhalodwala
Information Technology Business Partner at FGF Brands/Wonder BrandsInformation Technology Business Partner at FGF Brands/Wonder Brands
Kelvin BernierKelvin Bernier
Packer at StarbucksPacker at Starbucks
Leyi HeLeyi He
Video Production Intern at Shenzhen Malide Technology Co., LtdVideo Production Intern at Shenzhen Malide Technology Co., Ltd