Luis Lizardi
Mechanicsburg,PA
Summary
Motivated and detail-oriented professional with a strong drive for growth and success. Approaches new opportunities with a positive attitude, ethical conduct, and a dedication to continuous learning. Responsible and analytical nature enables effective evaluation of performance and data-driven decision making. Bilingual proficiency in English and Spanish enhances ability to communicate and connect with diverse individuals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Production Manager
WS Display
11.2024 - Current
- Oversaw production operations, ensuring efficient and timely completion of projects
- Developed and maintained production schedules to meet customer demands while optimizing resources
- Collaborated with cross-functional teams including engineering, quality control, and logistics to ensure smooth workflow throughout the production process
- Implemented safety protocols and conducted regular training sessions to promote a safe working environment for all employees
- Monitored key performance indicators (KPIs) such as on-time delivery, product quality, and cost per unit to drive operational excellence
- Analyzed production data/metrics to identify trends/patterns and make data-driven decisions for process optimization
- Conducted regular performance evaluations/feedback sessions with team members to foster professional growth
- Investigated root causes of quality issues/failures/non-conformances; implemented corrective/preventive actions
- Mentored/trained new hires on production procedures/standards to ensure consistent quality and productivity
- Managed multiple projects simultaneously while meeting deadlines/budget constraints
- Conducted root cause analysis for production delays/issues; implemented corrective actions to prevent recurrence
- Utilized data analytics tools/software (e.g., Excel, Tableau) to analyze production performance/metrics
- Led cross-functional teams in problem-solving sessions/meetings to address operational challenges/barriers
- Maintained accurate documentation/logs of production activities/processes for traceability purposes
Executive Assistant to the President/Project Manager
Brenner Pre-Owned
09.2023 - 09.2024
- Oversee daily business operations, ensuring smooth and efficient workflows across all departments
- Collaborate with managers from various departments including marketing, IT, purchasing, communications, and human resources to align strategies and achieve organizational goals
- Assist in the development and implementation of business plans and initiatives
- Monitor and evaluate departmental performance, providing recommendations for improvement
- Prepare reports, presentations, and correspondence on behalf of the President
- Manage and prioritize the President's schedule, including meeting, travel and other appointments
- Facilitate cross-departmental projects and ensure timely completion
- Act as a liaison between the President and department managers, fostering effective communication and collaboration
- Work closely with the Human Resources Director on job postings, recruiting, scheduling interviews, and participating in the hiring process
Business Manager
SECCO Inc
07.2022 - 09.2023
- As a business manager, I oversee and manage over 15 employees and multiple departments, including the following:
- Support and Collaboration: Work closely with the President of the company to ensure alignment with business goals and strategies
- Recruiting/Human Resources: Develop and update job descriptions, identify suitable candidates, and schedule interviews
- Call Center & Dispatch Management: Oversee the performance of a team of five employees
- Monitor attendance to ensure operational efficiency
- Regularly review metrics such as call resolution times and customer satisfaction scores
- Hold morning meetings to discuss new goals and expectations, providing a platform for team members to share insights and challenges
- Analyze and discuss the results from the previous day, identifying areas for improvement and recognizing achievements
- Foster a collaborative environment that encourages continuous improvement and adherence to established performance benchmarks
- Marketing - Overseas Marketing Department: Focus on customer trends and preferences
- Develop marketing strategies and budgets
- Oversee the creation of marketing materials and content
- Oversee social media manager to enhance brand presence and engagement
- Utilize data analytics tools to track and evaluate campaign performance, adjusting strategies to optimize results
- Implement initiatives aimed at increasing company revenue and sales
- Media Buying: Collaborate with outsourced media buyers to coordinate media purchasing efforts
- Develop and execute media buying strategies to maximize campaign effectiveness
- Track and analyze the performance of media buys to ensure optimal results
- Manage budgets to ensure efficient allocation of resources
- Maintain strong relationships with media vendors to secure the best rates and placements
- Continuously assess and refine media buying strategies to stay ahead of market trends and achieve business objectives
CEO
Lizardi's Productions LLC
08.2017 - 05.2022
- I was committed to fortifying client relations, optimizing purchasing processes, and driving impactful digital marketing initiatives
- My focus on meticulous client record-keeping aimed to enhance satisfaction and productivity
- Additionally, I prioritized cultivating a healthy work environment, nurturing a positive company culture, making strategic decisions, managing finances prudently, providing effective team leadership, and championing continuous improvement initiatives across the organization
- Company Services: Online Purchasing - Negotiate and purchase products from existing accounts
- Recommend potential products to purchase by analyzing sales, profitability and competition across platforms
- Research potential vendors, Compare and evaluate offers from suppliers, Negotiate contract terms of agreement and pricing, Track orders and ensure timely delivery, Review quality of purchased products, Enter order details (e.g
- Vendors, quantities, prices) into internal databases, Maintain updated records of purchased products, delivery information and invoices, Prepare reports on purchases, including cost analyses
- Web & eCommerce Developer design, create, and modify websites
- Responsible for website's technical aspects, such as performance and capacity, which are measures of a website speed and how much traffic the site can handle
- Also responsible for the look of the site
- Digital Marketing - Responsible for helping maintain a brand by working on marketing campaigns, Including performing market research, strategizing with other marketing professionals and creating content to aid in the success of marketing campaigns
- SEO - Identify strategies, techniques and tactics to increase the number of visitors to a website and obtain a high-ranking placement in the results page of search engines
- By generating more leads for the business open up new opportunities for driving growth and profit
- Google ads - Manage all aspects of Google Ad campaigns
- Create and optimize ad campaigns and paid search landing pages
- Analyze and optimize ad campaigns to increase return on investment (ROI)
- Content creation - Promote companies' products and services by developing copy for websites, social media, marketing materials, and other platforms
- Media Buyer - Responsible for negotiating and purchasing advertising space and time to reach target audiences effectively
- Develop media buying strategies, analyze options, optimize budgets, monitor ad performance, and report to clients
Military
Air Force State Guard/Army State Guard
04.2012 - 05.2017
- During my time as a dedicated member and volunteer of the Army and Airforce State Guard, I had the privilege and opportunity to work across various fields, including:
- Recruiting: Assisted in identifying and onboarding new members, contributing to the growth of the organization
- Logistics: Managed the coordination and allocation of resources, ensuring smooth operations for training
- Facility Inspection: Earned a certification as an Inspector of Facilities, ensuring compliance with safety and operational standards
- Through this service, I developed and reinforced key values such as discipline, respect, and teamwork
- I served with honor, love, and dedication, which strengthened my leadership, problem-solving, and communication skills
- Additionally, I cultivated a strong ability to adapt in high-pressure environments and make critical decisions to support overall mission success
Service department/Assistant manager
Freedom Auto Group
08.2014 - 12.2016
- As a Service Department Assistant Manager, I was responsible for supporting the service department in delivering excellent customer service, optimizing workflow efficiency, and ensuring that all service operations were performed to the highest standards
- My role involved supervising staff, coordinating daily operations, maintaining service records, and providing support in resolving customer issues
- I worked closely with the Service Manager to ensure the department's performance met company goals and customer satisfaction metrics
- Key Responsibilities: Assisted in managing the daily operations of the service department, ensuring efficient workflows and timely service delivery
- Supervised and trained service staff to meet performance standards and deliver exceptional customer service
- Coordinated with service technicians and other departments to ensure smooth and timely completion of service requests
- Managed and maintained service records, including work orders, customer interactions, and service history
- Provided support in handling customer inquiries, complaints, and service escalations to ensure customer satisfaction
- Assisted in scheduling customer appointments
- Monitored the performance of service staff, providing feedback, coaching, and performance evaluations
- Helped in preparing reports on department performance, service metrics, and key performance indicators for senior management
- Ensured compliance with company policies, safety regulations, and quality standards within the service department
- Collaborated with the Service Manager to identify areas for improvement and develop strategies to enhance operational efficiency and customer service
Onside Coordinator/Operation Manager
CRS STAFFING
08.2013 - 02.2015
- As an Onsite Coordinator/Operations Manager, I was responsible for overseeing daily operations, training staff, and ensuring efficient workflows across multiple departments
- I managed both people and processes to ensure that company objectives were met on time and within budget
- My role involved managing staff performance, attendance records, and fostering a productive work environment
- Additionally, I coordinated with vendors and upper management, optimizing operational efficiency to deliver top-tier service to clients and stakeholders
- Key Responsibilities: Led and coordinated daily onsite operations to ensure smooth project execution and adherence to timelines
- Oversaw and trained staff across various departments, ensuring team members were well-prepared and supported
- Managed attendance records and performance evaluations, providing feedback and guidance to enhance productivity
- Acted as the primary point of contact between onsite teams, and upper management, ensuring effective communication
- Oversaw resource allocation, including staffing, materials, and budgeting, to maximize productivity and minimize waste
- Conducted regular audits and inspections to ensure compliance with safety regulations and quality standards
- Coordinated with the human resources department to handle hiring, training, and employee performance evaluations
- Monitored project progress, identified potential issues, and implemented corrective actions to keep operations on track
- Reported regularly to senior management on operational performance, project status, and key performance indicators
- Provided exceptional customer service by addressing client concerns, resolving issues, and ensuring satisfaction with deliverables
Education
Military Certificate - Inspector of Facility
Camp Santiago
Salinas, PRHigh School Diploma -
Alcance High School
San Juan, PRSkills
Microsoft Excel
- Warehouse management system
- Customer relationship management
- Warehouse management
- Customer Service
- Microsoft Office
- Team management
- Analysis skills
- Microsoft Access
- Bilingual
- Budgeting
- Software troubleshooting
- Windows
- Adobe
- Organizational skills
- Negotiation
- PPC Campaign Management
- Project management software
- Operations management
- Staff management
- Continuous improvements
- Team development
- Manufacturing management
- Workflow optimization
- Training skills
- Data-driven
- KPI tracking
- Timely safety audits
- Purchasing
- Staffing management
- Decision-making
- Project management
- Training coordination
Accomplishments
Successfully increased operational efficiency through workflow optimization and strategic process improvements. Led and developed a high-performing team, boosting productivity and reducing employee turnover. Implemented cost-saving measures that lowered operational expenses while enhancing service quality and customer satisfaction. Consistently exceeded company goals, driving revenue growth and improving service delivery time. Fostered a collaborative and results-driven environment, ensuring sustained business growth and team success.
Certification
- Forklift Certified
- Driver's License
- Facility Inspector
- Forklift Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Production Manager
WS Display
11.2024 - Current
Executive Assistant to the President/Project Manager
Brenner Pre-Owned
09.2023 - 09.2024
Business Manager
SECCO Inc
07.2022 - 09.2023
CEO
Lizardi's Productions LLC
08.2017 - 05.2022
Service department/Assistant manager
Freedom Auto Group
08.2014 - 12.2016
Onside Coordinator/Operation Manager
CRS STAFFING
08.2013 - 02.2015
Military
Air Force State Guard/Army State Guard
04.2012 - 05.2017
Military Certificate - Inspector of Facility
Camp Santiago
High School Diploma -
Alcance High School
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