Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Luis Santiago

Philadelphia

Summary

Phlebotomy Technician specializing in venipuncture, capillary, and other specimen collection methods. Seeking a position with a leading industry company to further expand knowledge and skills in the field. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Instructor

G.E.T Phlebotomy Trained & Certified
Philadelphia
01.2025 - 06.2025
  • Assisted in teaching phlebotomy techniques and best practices to students.
  • Prepared instructional materials and resources for effective learning experiences.
  • Evaluated student performance and provided constructive feedback during assessments.
  • Collaborated with instructors to enhance curriculum and training methods.
  • Supported administrative tasks, including scheduling and record keeping for classes.

Supervisor of Operations

Down to Earth Gardening Consultants
Newark
06.2011 - 01.2022
  • Identified trends in banker needs, product demand, and operational efficiency opportunities through data analysis.
  • Partnered seamlessly with non-profit organizations and retailers, overseeing donations and purchases according to specific work orders. Committed to upholding high standards of recycling services while complying with health codes stipulated by OSHA and the EPA.
  • Developed and executed effective property preservation methods in various states, guaranteeing compliance with state guidelines.

Customer Service Representative

NJ211
Parsippany
10.2012 - 07.2013
  • Established meaningful connections between people requiring community support and relevant resources, thereby enhancing their quality of life and assisting in recovery following unforeseen circumstances like fires, floods, or natural disasters.
  • Demonstrated expertise in promptly responding to inbound calls, recording relevant caller information and outcomes, along with conducting thorough searches on multiple databases for precise resolution of callers' queries.
  • Instructed new hires on techniques for managing challenging calls, including developing strong rebuttals and using breathing exercises to maintain composure.

Education

Phlebotomy

OIC Phlebotomy Training-Provided By G.E.T, NHA CPT
Philadelphia, PA
09-2024

Certified Web & Graphics Designer - Web & Graphic Design

Hendricks Institute
Long Island, NY
08-2005

Associate of Applied Science - Behavioral Health Human Services

Community College of Philadelphia
Philadelphia, PA

Skills

  • Data Entry
  • Communication abilities
  • Communication strategies
  • Verbal and written communication
  • Customer Service
  • Great eye for detail
  • Deadline oriented
  • Accuracy and precision

Certification

  • American Heart Association CPR Certification-eCard # 255412511742
  • American Heart Association Heart-Blood-Borne Pathogen Certificate-2024
  • NHA Certificate 2024

Accomplishments

Awarded the "Moving Mountains" award by Philadelphia OIC in June 2025 for my hard work toward rehabilition and resilience.

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Instructor

G.E.T Phlebotomy Trained & Certified
01.2025 - 06.2025

Customer Service Representative

NJ211
10.2012 - 07.2013

Supervisor of Operations

Down to Earth Gardening Consultants
06.2011 - 01.2022

Phlebotomy

OIC Phlebotomy Training-Provided By G.E.T, NHA CPT

Certified Web & Graphics Designer - Web & Graphic Design

Hendricks Institute

Associate of Applied Science - Behavioral Health Human Services

Community College of Philadelphia

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Luis Santiago