Luis Valentin
Bensalem
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of AUTOMOTIVE parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Experienced automotive parts professional adept at keeping the parts area organized, professional and running at peak efficiency. Proactive problem-solver and demonstrated leader with 6+ years of experience in the industry. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Parts Manager
Best Line Material Handling
Bensalem, PA
05.2022 - Current
- Managed inventory levels to ensure optimal stock availability and minimize downtime.
- Oversaw parts procurement processes, negotiating terms with suppliers for cost-effective solutions.
- Streamlined parts management workflows, enhancing operational efficiency across departments.
- Led team training initiatives focused on product knowledge and customer service excellence.
- Collaborated with maintenance teams to identify critical parts needs for equipment repairs.
- Established strong relationships with vendors, fostering partnerships that improved service delivery.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Parts Advisor
Route 1 Chrysler
Lawrenceville, NJ
04.2019 - 03.2022
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Processed and reshelved return orders, checking for discrepancies, potential usage and defective issue.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Parts Advisor
Reedman Toll Auto
Langhorne, PA
06.2016 - 03.2019
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
Warehouse Worker
Brick Force
Trenton, NJ
01.2015 - 05.2016
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Simplified shipping and receiving processes for improved workflow.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Completed over 150 customer orders each day in warehouse setting.
CONSTRUCTION DEMOLITION TEAM
EXTREME DEMOLITION
Grand Rapids, MI
05.2014 - 12.2014
- Gathered and disposed of worksite debris to remove safety hazards.
- Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Set up ladders, scaffolding, fences and temporary structures to prepare sites and protect public.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Helped successfully complete large project ahead of schedule.
- Recognized and reported potential project challenges and assisted with solutions.
Education
GED -
COVENANT HOUSE ACADEMY
Grand Rapids, MI06.2015
Skills
- Purchasing oversight
- Verbal and written communication
- Returns processing
- Supply orders
- Parts ordering and management
- Customer relationship development
- Improving customer satisfaction
- Shelving and Storage
- Data Entry
- Strong Attention to Detail
- Cleaning and Sanitizing
- Productivity and Time Management
- Stockroom Maintenance
- Stocking and Replenishing
- Merchandising and Display
- Cash Register Operations
- Safety Procedures
- Attention to Detail
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Flexible Hours
- Vehicle operations knowledge
Timeline
Parts Manager
Best Line Material Handling
05.2022 - Current
Parts Advisor
Route 1 Chrysler
04.2019 - 03.2022
Parts Advisor
Reedman Toll Auto
06.2016 - 03.2019
Warehouse Worker
Brick Force
01.2015 - 05.2016
CONSTRUCTION DEMOLITION TEAM
EXTREME DEMOLITION
05.2014 - 12.2014
GED -
COVENANT HOUSE ACADEMY