LUISANNA PERALTA
Reading
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Northeast Community Mental Health Center. Proven ability to enhance operational efficiency and streamline processes. Bilingual in English and Spanish, excelling in communication and organization, with a strong focus on achieving successful outcomes and improving client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Secretary
Northeast Community Mental Health Center
Reading, PA
- Managed appointment scheduling for clients, ensuring efficient use of resources.
- Maintained confidential client records in compliance with HIPAA regulations.
- Assisted in preparing and distributing internal communications among staff members.
- Coordinated office operations, enhancing workflow efficiency across departments.
- Answered average of more than 80 calls per day, emails and faxes per day, addressing customer inquires, solving problems and providing product information.
Coordinator
Aging With Comfort
Philadelphia, PA
- Coordinated project timelines and ensured alignment across teams for successful outcomes.
- Assisted in developing and implementing process improvements to enhance operational efficiency.
- Managed scheduling and logistics for events, optimizing resource allocation and participation.
- Supported data collection and analysis to inform strategic decision-making initiatives.
- Assist patients on the process of determining eligibility-Responsible for coordinating with my supervisor daily home visits and or phone calls for our seniors citizens.
Forklift Operator
East Penn Manufacturing Co
Lyons PA
03.2021 - 09.2025
- Operated forklifts to transport materials across warehouse efficiently.
- Conducted daily equipment inspections to ensure safety compliance and operational readiness.
- Collaborated with team members to streamline loading and unloading processes.
- Assisted in inventory management by accurately tracking stock levels using warehouse management systems.
Costumer Care Specialist
Greater Philadelphia Health Action
Philadelphia, PA
05.2020 - 10.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in onboarding new clients, ensuring seamless integration into services offered.
- Collaborated with healthcare teams to streamline patient appointment scheduling processes.
- Maintained accurate records of customer interactions using CRM systems for data integrity.
Education
High School Diploma -
Reading High School
Reading, PASkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Influent in English and Spanish
- Team Work
- Translating
- Filling
Timeline
Forklift Operator
East Penn Manufacturing Co
03.2021 - 09.2025
Costumer Care Specialist
Greater Philadelphia Health Action
05.2020 - 10.2020
Secretary
Northeast Community Mental Health Center
Coordinator
Aging With Comfort
High School Diploma -
Reading High School