Luis Eduardo Barsallo
Senior Tech Support Specialist
Panama City
Summary
I am a dedicated professional with a strong background in technology studies, seeking a rewarding opportunity at your company where I can leverage my skills to drive innovation and contribute to the team's success. With a solid educational foundation and valuable experiences, I am eager to grow professionally and make a significant impact in a dynamic work environment.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Client Services Support Tier 2
Fiserv Processing Center
Panama City
4 2023 - 2 2024
- Provide technical support to clients of banking entities.
- Exceeded service level agreements consistently by delivering prompt resolutions to client inquiries regarding software concerns malfunctions.
- The management of tools such as CRM, Power BI, Service Point, and Sale Force.
- Collaborated with outside departments to implement system-wide improvements.
- Supported the implementation of new systems by conducting thorough testing procedures to ensure seamless integration with existing infrastructure.
IT Technical Supervisor
Insignia Resources
Panama City
03.2022 - 11.2022
- Reduced downtime and increased productivity by providing timely technical support to staff members.
- Management and issue resolutions of over 200+ users of the company through tickets generated on a case management system.
- Proficiency in the use of Azure, VMware, Active Directory, Domain Management, the creation of user profiles, and the preparation of their physical equipment.
- Optimize server performance through regular maintenance, updates, and hardware replacements as needed.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
Senior Process Specialist Level II
Prodapt Solutions
Panama Pacifico
04.2021 - 03.2022
- Configuring Ethernet services for DSL creates new accounts for clients and requires the assistance of on-site technicians.
- Proficiency in using environment CMD, networking, PowerShell, Putty, and other provided tools to access the DSLAM devices to configure the users ethernet services accounts.
- The creation of user accounts and preparation of their physical equipment by dispatching hardware and tech installation as well.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently
Technical Support Associate
Dell Technologies
Panama Pacifico
01.2018 - 04.2021
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Provided exceptional technical support, addressing user concerns efficiently and professionally.
- Provide tech support via phone, chat, or email to clients in the US and LATAM regions, including the assistance of on-site technicians.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Used ticketing systems to manage and process support actions and requests
Education
Associate of Applied Science - Computer Engineering Technology
ITT Technical Institute, Norwood, MA, USA
ITT Technical Instituted 12.2007 - 12.2016
Skills
Cloud administration and applications
Helping clients and employees with technical issues
Knowledge of compliance regulations and standards
Administering diverse operating systems like Windows, Linux, or Mac
Hardware and Software Repair
Problem-Solving
System Administration
Job Reference
- Ruben Castillo, 62453197
- Benjamin Bonomo, 62462718
- Ronald Slater, 6498-6458
Certification
Leadership - Inadeh
Timeline
Leadership - Inadeh
06-2024
IT Technical Supervisor
Insignia Resources
03.2022 - 11.2022
Senior Process Specialist Level II
Prodapt Solutions
04.2021 - 03.2022
Technical Support Associate
Dell Technologies
01.2018 - 04.2021
Associate of Applied Science - Computer Engineering Technology
ITT Technical Institute, Norwood, MA, USA
12.2007 - 12.2016
Client Services Support Tier 2
Fiserv Processing Center
4 2023 - 2 2024
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