Summary
Overview
Work History
Education
Skills
Timeline
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Luke Arnold

Lincoln University

Summary

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Effective at maximizing repeat business opportunities. If I don't know the answer i will find it.

Overview

3
3
years of professional experience

Work History

CVS Account Manager

CVS HEALTH
Lincoln University
08.2023 - Current
  • Managed client accounts to ensure satisfaction and retention.
  • Communicated with clients to address inquiries and resolve issues.
  • Coordinated with internal teams to deliver client services effectively.
  • Prepared reports on account performance for management review.
  • Facilitated training sessions for new team members on account management processes.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.

Crew Leader

Ez Landscape And Maintenance
Rustburg
12.2022 - 07.2023
  • Coordinated schedules and assignments to optimize team efficiency.
  • Communicated with clients to understand project requirements and expectations.
  • Assisted in the preparation of job sites for landscaping projects.
  • Monitored work progress and provided feedback to team members regularly.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Established and maintained professional working relationships with employees.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Maintained accurate records of employee attendance, hours worked, vacation time.

Education

Bachelor of Science - Criminal Justice

Liberty University
Lynchburg, VA
05-2021

Skills

  • Exhibit comprehensive knowledge of Salesforce to keep deadlines, open tasks, and complete projects
  • Exhibit knowledge and comprehension of RxClaim to review member information, enter overrides, research accumulations, and test plan designs
  • Fluent in Microsoft applications such as Excel, Word, PowerPoint, and others
  • Fluent in RxNavigator, running claims, and financial reports
  • Fluent in OnDemand, pulling finance information to support clients and internal teams
  • Executed service warranties to make members, CVS, allocate finances to the correct entity when problems occur within the internal system
  • Organize meetings and research between internal and external teams to the best solve hard questions and requests
  • Knowledge of Peoplesafe and Aprimo to research member issues and get correct communications out in a timely fashion
  • Extensive knowledge of account structures and how they are created and maintained
  • Networking skills within CVS help to establish contacts in various departments to ensure that clients receive fast, accurate responses when issues are escalated
  • Extremely proficient in organizing internal teams to meet deadlines and building trust between the clients and the client facing account team

Timeline

CVS Account Manager

CVS HEALTH
08.2023 - Current

Crew Leader

Ez Landscape And Maintenance
12.2022 - 07.2023

Bachelor of Science - Criminal Justice

Liberty University

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Luke Arnold