Luke Gill
Baden
Summary
Dynamic and results-driven professional with extensive experience in loss prevention at Giant Eagle. Proven track record in reducing shrinkage rates through effective security systems and integrity. Skilled in incident documentation and training staff on best practices, enhancing overall team performance and customer satisfaction. Committed to maintaining a secure and efficient environment.
Overview
21
21
years of professional experience
Work History
Sr. Store Detective
Giant Eagle
01.2020 - Current
- Conducted routine audits on high-value merchandise ensuring accurate inventory counts which led to reduced shrinkage rates.
- Trained new employees on loss prevention techniques, reinforcing company guidelines, and standards for maintaining a secure environment.
- Collaborated with law enforcement agencies to ensure successful prosecution of offenders.
- Prevented inventory loss by actively engaging with customers who appeared suspicious or displayed unusual behavior.
Store Detective
Giant Eagle
01.2018 - 01.2020
- Assisted in the apprehension of shoplifters, following proper protocol and reporting procedures.
- Evaluated existing security measures regularly for effectiveness, making recommendations for improvements when needed.
- Participated in team meetings to discuss current trends in retail crime, sharing knowledge on how best to combat these challenges moving forward.
- Identified potential theft risks by analyzing store layout and merchandise placement.
Home Health Aide
Brightstar Healthcare
01.2014 - 01.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Executive Team Leader
Target
01.2005 - 01.2014
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
Education
Bachelor of Science - Business
Robert Morris University
Coraopolis, PA01.2015
Associate of Science - Criminal Justice
Community College of Allegheny County
Pittsburgh, PA04.2010
High School Diploma -
Northgate High School
Pittsburgh, PA04.2004
Skills
- Integrity and honesty
- Incident documentation
- Loss prevention strategies
- Security systems
Timeline
Sr. Store Detective
Giant Eagle
01.2020 - Current
Store Detective
Giant Eagle
01.2018 - 01.2020
Home Health Aide
Brightstar Healthcare
01.2014 - 01.2018
Executive Team Leader
Target
01.2005 - 01.2014
Bachelor of Science - Business
Robert Morris University
Associate of Science - Criminal Justice
Community College of Allegheny County
High School Diploma -
Northgate High School
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