Luke Merrell
Hanover
Summary
Long time food service worker with 2 years of shift lead experience. Highly skilled in all areas of food safety and preparation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's Subs
Hanover
05.2025 - Current
- Ensured cleanliness and organization of the work area and dining space.
- Resolved customer complaints professionally to enhance satisfaction.
- Prepared food items following company recipes and safety guidelines.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Insider
Papa John's Pizza
Hanover
05.2024 - 04.2025
- Navigated quickly though a small kitchen
- Worked with team members verbally to ensure customer satisfaction
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Senior Sandwich Artist
SUBWAY®Restaurants
Hanover
02.2023 - 03.2024
- Prepared fresh ingredients daily to ensure quality and presentation.
- Assembled sandwiches efficiently according to customer specifications.
- Maintained cleanliness and organization of the work area throughout shifts.
- Provided exceptional customer service by greeting and assisting patrons promptly.
- Operated point-of-sale system accurately during peak hours.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Took orders, prepared foods and processed payments in full-service establishment.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Verified orders and bagged items for easy transport.
Education
South Western Highschool
Hanover , PASkills
- Customer service
- Employee training
- Food preparation
- FIFO management
Certification
- Serve-Safe certification, 2025
Timeline
Shift Leader
Jersey Mike's Subs
05.2025 - Current
Insider
Papa John's Pizza
05.2024 - 04.2025
Senior Sandwich Artist
SUBWAY®Restaurants
02.2023 - 03.2024
South Western Highschool