Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luke Vaughn

Pittsburgh

Summary

Highly motivated Operations Manager with 3 years of experience leading teams, optimizing workflows, and working cross-functionally with clients in a fast-paced logistics environment. Known for being coachable, goal-oriented, and process-driven. Now pivoting into tech sales, bringing strong communication, problem-solving, and organizational skills to an SDR/BDR role.

Overview

3
3
years of professional experience

Work History

Operations Manager

The Wilson Group/Best Records Management
05.2022 - Current
  • Led a team of 6 in managing client records, retrievals, and secure storage across 100+ business accounts.
  • Reduced box search time by 30% by reworking warehouse racking strategy and process flow.
  • Maintained 99% accuracy in client requests and inventory tracking under tight deadlines.
  • Served as primary client contact for time-sensitive file requests and issue resolution.
  • Trained new employees on systems, documentation procedures, and compliance protocols.

Education

High School Diploma -

Chartiers Valley High School
Pittsburgh

Skills

    Outbound Prospecting & Lead Generation
    Cold Calling & Cold Email Writing
    Communication & Relationship Building
    Time Management & Prioritization
    Problem Solving Under Pressure
    Scheduling & Workflow Optimization
    Team Coordination & Accountability Tracking
    Fast Learner with High Coachability

Timeline

Operations Manager

The Wilson Group/Best Records Management
05.2022 - Current

High School Diploma -

Chartiers Valley High School

Similar Profiles

CREATE PROFILE
Luke Vaughn