- Drawing and Painting
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- I enjoy cooking for friends and family gatherings
- Home Brewing
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I like trying new recipes and food trends
- Digital Art and Animation
- Designing and Printing 3D Models
- 3D Printing
- Design and Build Websites
Lunden Peterson
Harrisburg
Summary
At Chick-fil-a, I work as a Front of House Trainer, where I used creative training techniques and strong problem-solving skills to improve customer happiness and team mutual support. My proficiency in guest relations and food safety greatly raised service standards, demonstrating my capacity to combine hard and soft talents to produce major outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Trainer
Chick-fil-A
5101 Jonestown Rd Harrisburg, PA 17112
09.2023 - Current
- Built a solid connection with team members, supporting the open communication and trust that are essential for productive teamwork.
- Improved the customer's experience by offering outstanding assistance and upholding a friendly and welcoming environment.
- Developed customized training ways to address specific needs of the front-of-house staff.
- Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
- Worked together with other trainers to exchange best practices , improving staff training programs' overall standard.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Appropriately assigned work to kitchen employees to maximize team output.
Education
High School Diploma -
Dauphin County Technical School
Harrisburg, PA06-2024
Skills
- Food safety
- Cash handling proficiency
- Guest relations
- Training and mentoring
- Staff motivation
- Order accuracy
- Restaurant maintenance
- Hygiene standards
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Accomplishments
- Supervised team of ten staff members.
- Achieved guest satisfaction through effectively helping with daily rush hours.
Certification
- OSHA Certified
Interests
Timeline
Front of House Trainer
Chick-fil-A
09.2023 - Current
High School Diploma -
Dauphin County Technical School