Luz Crespo
Allentown
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Demonstrated ability to work on multiple priorities at once and interact effectively with all levels of the organization.
Overview
9
9
years of professional experience
Work History
Supervisor Patient Advocacy
Star Community Health
03.2019 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Established policies and procedures to enhance department operations
- Achieved organizational goals by collaborating with different departments, enhancing teamwork across functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialog among all members
- Demonstrated commitment to the organization's core values, setting a positive example and cultivating an environment of excellence
Financial Counselor
St. Luke's University Hospital & Health Network
01.2018 - 03.2019
- Demonstrated responsibility by promptly addressing all customer/patient inquiries with a friendly and professional approach
- Cultivated a positive, non-judgmental environment for patients to openly discuss their financial challenges and concerns
- Ensured timely processing and approval of financial assistance applications for physician groups and hospitals
- Facilitated the completion of Medicaid applications
- Responsibly handled customer payments and addressed billing queries
- Negotiated payment plan arrangements within established guidelines
Outreach & Enrollment Specialist
Neighborhood Health Centers Of The Lehigh Valley - Nhclv
06.2015 - 01.2018
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs
- Ensured accurate completion of insurance applications.
- Aided in patient registration, follow-up, and collection of necessary documentation from uninsured and underinsured individuals to determine an accurate sliding scale fee.
- Collaborated with appropriate authorities to gather necessary information regarding insurance denials and effectively communicated for revision inquiries
- Accurately maintained patient charts by updating insurance information, patient demographics, and notes.
- Managed and organized daily patient schedules
Education
21 Credits
Cedar Crest College
Allentown, PA01.1999
GED -
Puerto Rico
05.1990
Skills
- Advocate for patients and staff
- Teamwork and collaboration
- Goal oriented
- Critical thinking and problem solving
- Time management and multitasking
- Professionalism and strong work ethics
- Ability to manage expectations
- Adaptable to changing conditions
Timeline
Supervisor Patient Advocacy
Star Community Health
03.2019 - Current
Financial Counselor
St. Luke's University Hospital & Health Network
01.2018 - 03.2019
Outreach & Enrollment Specialist
Neighborhood Health Centers Of The Lehigh Valley - Nhclv
06.2015 - 01.2018
21 Credits
Cedar Crest College
GED -
Puerto Rico
Similar Profiles
Shandell OrtShandell Ort
Practice Administrator at Star Community Health Kids CarePractice Administrator at Star Community Health Kids Care
Keisha SanchezKeisha Sanchez
Referral Coordinator at Star Community Health/ Entity Of SLHNReferral Coordinator at Star Community Health/ Entity Of SLHN
Mildred PinedaMildred Pineda
Medical Assistant at Star Community Health PediatricsMedical Assistant at Star Community Health Pediatrics