Luzmary Ferreira
Allentown
Summary
Motivated and adaptable with a strong commitment to learning and growth. Known for excellent communication skills, attention to detail, and a proactive approach to problem-solving. Dedicated to providing outstanding service and contributing to team success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LiRo Group
03.2023 - Current
- Contacted tenants to inform them of lead paint findings and provided relevant information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of inquiries, complaints, and actions taken. Resolved complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Verified appropriate changes were implemented to address tenant concerns.
Supervisor
Taim
09.2019 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cashier
Chipolte
06.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Child Care
Care.com
06.2015 - 09.2016
- Designed engaging activities, promoting creativity and development.
- Assisted with homework and maintained daily routines.
- Prepared nutritious meals and managed household tasks.
- Planned outings to encourage social and mental growth.
- Frequently discussed student progress and developments with parents.
Education
High School Diploma -
Gregorio Luperon High School
New York06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
LiRo Group
03.2023 - Current
Supervisor
Taim
09.2019 - 03.2023
Cashier
Chipolte
06.2017 - 08.2019
Child Care
Care.com
06.2015 - 09.2016
High School Diploma -
Gregorio Luperon High School
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