Luz Santana
Philadelphia,PA
Summary
To obtain a position where I can apply both my knowledge and skills in an organization that recognizes and rewards initiative and hard work
Overview
23
23
years of professional experience
Work History
Dental Office Receptionist
Delaware Valley Community Health Inc.
1412 Fairmount Avenue
08.2022 - Current
- Provide excellent customer service to create positive experiences and build patient trust.
- Performed various administrative tasks by filing, scanning, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Explained benefits, and outlined pricing details for procedures and services.
Dental Office Receptionist
Dr. Enid Porrata Doria D.M.D.
101-103 E. Lehigh Avenue
01.2012 - 08.2022
- General administrative duties that consisted of, answering phones, faxing, copying, scanning, verification of insurance, registration of patients, collection of Co-pays and balances owed
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Billing of services through web portals
- Processed medical insurance claims and payments.
Dental Office Receptionist
Dr. Jorge E. Nieto R.D.H, D.M.D
176 W. Chew Avenue
01.2006 - 02.2009
- General administrative duties that consisted of, answering phones, faxing, copying, scanning, verification of insurance, registration of patients, collection of Co-pays and balances owed
- Scheduled and confirmed appointments
- Electronic billing and accounts receivable
- Sterilization of instruments / Cleaning and maintenance of the xray machine
Quality Control Technician
Perfecseal Inc.
9800 Bustleton Avenue
06.2003 - 07.2005
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Education
No Degree - Medical Secretary
The Institute For Science And Business Education
6th And Spring Garden Streets 03-1996
GED -
Frankford Community Learning Center
2801 Frankford Avenue05-1994
Skills
- Appointment Scheduling
- Maintaining Financial Records
- Excellent Multitasking Capabilities
- Billing
- Answer Telephones
- Payment Scheduling and Collection
- Dental Terminology Knowledge
- Data Entry Software
- Front Office Management
- Patient Benefits Confirmation
- Maintaining Financial RecordsExcellent Multitasking Capabilities
Timeline
Dental Office Receptionist
Delaware Valley Community Health Inc.
08.2022 - Current
Dental Office Receptionist
Dr. Enid Porrata Doria D.M.D.
01.2012 - 08.2022
Dental Office Receptionist
Dr. Jorge E. Nieto R.D.H, D.M.D
01.2006 - 02.2009
Quality Control Technician
Perfecseal Inc.
06.2003 - 07.2005
No Degree - Medical Secretary
The Institute For Science And Business Education
GED -
Frankford Community Learning Center