Lydia Brown
Chambersburg
Summary
Dynamic healthcare professional with extensive experience at WellSpan Chambersburg Hospital, excelling in patient registration and insurance verification. Proven ability to maintain HIPAA compliance while delivering exceptional service. Skilled in electronic health records management and effective communication, fostering teamwork and enhancing patient experiences. Committed to ensuring a safe and welcoming environment for all patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ER REGISTRATION ASSOCIATE
WellSpan Chambersburg Hospital
CHAMBERSBURG
10.2024 - Current
- Processed payments from patients, logging them into the system and issuing receipts.
- Responded to incoming phone calls promptly and professionally, transferring calls when necessary.
- Ensured that all HIPAA regulations were followed at all times when handling confidential information.
- Monitored front desk area during peak times to ensure proper coverage at all times.
- Assisted in training new staff members on registration processes and procedures.
- Scanned documents into electronic health records database according to policy guidelines.
- Assisted in the registration process for new patients, including collecting patient information and insurance details.
- Performed administrative tasks such as filing, faxing, and photocopying as requested by management team members.
- Answered emails related to registration issues or inquiries in a timely manner.
- Provided assistance with various clerical duties related to patient registration processes, such as creating new encounters for other departments, such as behavioral health and the rehabilitation unit.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Explained forms and documents to patients, guardians, and family members, distributing copies and confirming comprehension, such as the Important Message from Medicare (IMM) and the Medicare Observation Notice Form (MOON).
- Created new patient files using established protocols while ensuring all required information was included. An example would be anonymous or trauma patients arriving via ambulance.
Medicine Technician
Providence Place Senior Living
CHAMBERSBURG
08.2020 - 09.2024
- Reviewed patient profiles for potential drug interactions or duplications before prescribing drugs.
- Responded promptly to emergency calls from nursing units regarding medication availability.
- Maintained accurate records of all medications administered to patients.
- Communicated with physicians regarding drug interactions, contraindications, dosages and allergies.
- Maintained a clean work environment that meets safety guidelines set by regulatory agencies.
- Conducted quality assurance checks on all dispensed medications prior to release to patients.
- Prepared patient-specific medications according to physician orders and protocols.
- Verified accuracy of prescription information prior to dispensing or administration of drugs.
- Monitored medication expiration dates and removed outdated items from shelves.
- Assisted with the training of new staff on departmental policies, procedures, and standards.
- Ensured compliance with federal laws governing narcotics storage, record keeping practices.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Utilized electronic health record systems for entering medication orders and patient information.
- Administered medications under the supervision of a registered nurse.
- Organized oral medications for clients, following dosage and schedule requirements.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Personal Care Assistant
Providence Place Senior Living
CHAMBERSBURG
01.2018 - 08.2020
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Recorded and monitored vital signs such as blood pressure, pulse rate, and respiration rate for the patient's health status.
- Followed safe lifting and transferring techniques to transport residents.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Skills
- Patient registration and insurance verification
- Electronic health records management
- HIPAA compliance and procedures
- Payment processing and administrative support
- Team collaboration and effective communication
- Attention to detail and problem solving
- Cultural sensitivity in healthcare
- Data entry proficiency and multitasking
- Self-motivation and maintaining safe environment
- Safe cleaning practices and work habits
Certification
- CPR
- MEDICINE TECHNICIAN
References
References available upon request.
Timeline
ER REGISTRATION ASSOCIATE
WellSpan Chambersburg Hospital
10.2024 - Current
Medicine Technician
Providence Place Senior Living
08.2020 - 09.2024
Personal Care Assistant
Providence Place Senior Living
01.2018 - 08.2020
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