Lydia Orlowski

Hostess:

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
• Acted as first point of contact for visiting clients and customers.
• Maintained clean, organized environments for presentable front-of-house areas.
• Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
• Encouraged participation in store loyalty programs, enhancing customer engagement.

Cashier:

• Operated cash register for cash, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Used POS system to enter orders, process payments and issue receipts.

Food Expeditor:

• Assisted preparation of food plates, overseeing quality, and appearance.
• Increased order accuracy through effective communication between front-of-house and back-of-house teams.
• Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
• Contributed to a positive work environment, collaborating effectively with team members across different roles.
• Conducted quality checks on dishes before they were served to ensure they met restaurant standards, enhancing diner satisfaction.
• Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
• Sanitized kitchen surfaces and washed food prep tools, utensils, and equipment.
• Exhibited thoroughness in addressing all corners and surfaces during cleaning procedures for a spotless presentation.

Trainer:

• Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
• Trained team members on cash register operation and cash handling.
• Trained new expeditors and food runners according to company policies and standards.