Lydia Taylor

• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Played games, worked on puzzles, and read books to young children.
• Prepared healthy, age-appropriate snacks and meals.

• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Organized research materials, maintaining a well-ordered workspace conducive to productivity.
• Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
• Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
• Information intake, data entry, specimen collection, phlebotomy

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Cough and Cold Study Associate.

Collected data from patients at different sites affiliated with UPMC hospital. Data collection, patient throat swabs, data entry.

• Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
• Set up equipment, organized inventory and maintained facilities.
• Gathered and organized information for research purposes.
• Prepared samples for analysis by performing complex sample preparation tasks.

• Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital unit.
• Expedited data reporting to state agencies by maintaining organized records and submitting information promptly after each screening session.
• Collaborated with audiologists for follow-up evaluations when necessary, ensuring optimal care for infants with potential hearing issues.
• Maintained accurate records of all newborns screened, ensuring compliance with state regulations and hospital policies.

Temporary positions:IT desktop deployment and wire management at AGH sites. PA Human resources asst, VA sitter and Healthcare Tech at VA hospital sites in Pittsburgh, PA, phlebotomist for special screening s for genetic testing.

• Conducted routine maintenance checks on all laboratory equipment, promptly addressing any malfunctions or necessary repairs to minimize downtime.
• Maintained a clean and organized laboratory environment, ensuring compliance with safety regulations and preventing cross-contamination of samples.
• Enhanced quality control measures for accurate test results, implementing standardized protocols and documentation practices.
• Participated in continuing education opportunities to remain current on industry advancements and best practices in laboratory processing techniques.

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

• Observed and reported customer conditions and health incidents for comprehensive screening.
• Maintained professionalism when communicating with client and answering questions.
• Handled challenging situations calmly, resolving conflicts or concerns promptly and professionally when they arose during examinations or scheduling processes.
• Efficiently scheduled appointments, optimizing examiner availability and minimizing travel time between locations.
• Specimen collections, phlebotomy