LYDIA WILEY
HATFIELD
Summary
Office Manager/Receptionist with over a decade of experience leading dynamic office environments, adept at utilizing Adobe Pro and QuickBooks to streamline operations and enhance productivity. Demonstrates a visionary approach in creative design and team collaboration, fostering innovation and efficiency. Committed to leveraging extensive expertise in crisis management and inventory oversight to drive organizational success and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PSR/Receptionist
Matossian Eye Associates
12.2025 - Current
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in processing insurance claims, ensuring compliance with company policies.
Office Manager
Perry Family Chiropractic
06.2024 - 09.2025
- Managing the practices’ social media and marketing, such as daily creation of content to the businesses’ Facebook and Instagram.
- Entire management of the front desk, such as handling phone calls, daily text reminders with constant communication, and scheduling.
- Handling patients’ information such as insurance, HIPPA, clinical notes etc., with complete access and management of business software.
- Managing and keeping track of patient’s payments by hand, collecting payments in all forms.
- Creation of business-related artwork and decorating, designed and sold business related merchandise, and created essential oils for the patients’ use.
- Growing and maintaining relationships with the patients as well as providing professional leadership.
- Assisting patients with chiropractic tools such as traction, roll bed, table traction, and stretching.
- Assisting the Doctor in the examination room during new patient evaluation in regards to previous and current medical diagnosis.
- Maintaining a clean facility and fully stocked office inventory.
- My own creation of flyers and scripts to be handed out to patients to keep them on-track of what to expect from their general care.
- Streamlined front desk operations, improving appointment scheduling efficiency and reducing patient wait times, leading to measurable improvements in service delivery.
Office Manager and Receptionist/Secretary
AWTS
09.2012 - 06.2024
- Managed and processed bi-weekly company payroll accurately and timely.
- Responsible for office operating procedures including answering phones, scheduling deliveries/service calls, communicating professionally with customers about their needs, filing paperwork and processing information with a high level of satisfaction.
- Manage the receiving and filing of invoices from the customers, track payments, manage cash disbursement, and reconcile bank and credit card accounts.
- Maintains and files confidential records, such as employee records, contract negotiations, and any notes and data related to those files.
- Responsible for compiling and sorting test result data for diagnostic observation and analysis.
Dental Office Receptionist
Lindsay Knight, DMD & Associates, PC
07.2023 - 05.2024
- Opened office daily, managed safety protocols, and ensured a welcoming environment.
- Prepared charts and paperwork, enhancing dentist and assistant efficiency.
- Managed appointment schedules, optimizing patient flow and service delivery.
- Handled communication, digital filing, and insurance updates, maintaining compliance.
- Processed payments and merchandise sales, contributing to office revenue.
- Provided exceptional customer service, fostering a welcoming environment that enhanced patient satisfaction and retention.
Quality Assurance/Direct Care Worker
Lifepath Inc
11.2022 - 10.2023
- Duties require driving a company vehicle for up to 35 houses all over Bucks and Montgomery County to quality check and inspect them.
- Required to keep an eye on caregivers, the individuals living at the houses with a wide range of diagnoses such as Autism, IDD, cerebral palsy, dementia etc.
- Responsible for reporting any abuse, neglect or concerning issues, or maintenance needs on the house.
- Assisting associate directors with any tasks that need to be done such as delivering medications to the houses, filling in as direct care, or keeping an eye on such house.
- Direct care work, preparing meals and feeding individuals, showering them, dressing, doing an activity with them, assisting at day program, administering medications, JG tube and Gtube handling.
- Correcting staff/supervisors on how to handle individuals.
- Office work, paperwork, conducting overnight fire drills and safety inspections.
Quality Assurance Analyst
Amcord Care
01.2020 - 10.2022
- Provides quality control reviews for complex health care plans / packages. Fixes mistakes in applications and makes recommendations regarding individual plans for each customer.
- Trusted with the handling, filing, and review of clients’ confidential documentation to include insurance details and healthcare paperwork.
- Detail oriented position that requires demanding focus.
- Provides adequate and effective communication with supervisors, colleagues, and employees of Amcord.
- Coordinates the distribution of assignments and schedules to be completed daily.
- Known as the go-to-resource for new challenges and have been accepting training for new work / skills on a weekly basis.
- Attends weekly meetings with management to review priorities and coordinate upcoming assignments.
Service Coordinator
Amcord Care
07.2019 - 01.2020
- Computer oriented position that requires fast typing abilities and computer program skills.
- Manages the logistics of 80+ clients on a regular basis.
- Responsible for submitting paperwork (hard and soft copies) associated with client health checks in an efficient and timely manner.
- Responsible for in person weekly check-ins for up to 5 clients a week, often requiring driving up to 24 hours round trip.
- Completing in-home assessments of clients to document health information and submit paperwork for additional requested/recommended services.
- Monitors the client’s living conditions to include; safety, nutrition, cleanliness, drug or alcohol use, cognitive issues, abuse from family member or caregiver.
- Contact with clients regularly to monitor health and safety. Communication with other agencies to monitor client’s needs, regularly making corrections / updates to the clients health files.
- Communication with insurance agencies to up recommended services for clients.
Education
Highschool Diploma -
PA HomeSchoolers
Nursing
Bucks County Community College
Skills
- Excel, Microsoft Office, Word, Adobe Pro, QuickBooks, Canva, Docusign, PowerPoint, Team Collaboration, Problem Solving, Customer Engagement, Inventory Management, Creative Design, Data Analysis, Crisis Management
Certification
CPR, Drivers Safe, Med Certified, Jtube & Gtube Certified, Food Safety, Fire Safety.
Timeline
PSR/Receptionist
Matossian Eye Associates
12.2025 - Current
Office Manager
Perry Family Chiropractic
06.2024 - 09.2025
Dental Office Receptionist
Lindsay Knight, DMD & Associates, PC
07.2023 - 05.2024
Quality Assurance/Direct Care Worker
Lifepath Inc
11.2022 - 10.2023
Quality Assurance Analyst
Amcord Care
01.2020 - 10.2022
Service Coordinator
Amcord Care
07.2019 - 01.2020
Office Manager and Receptionist/Secretary
AWTS
09.2012 - 06.2024
Nursing
Bucks County Community College
Highschool Diploma -
PA HomeSchoolers