Lyla Housner
Manheim
Summary
Food and Beverage Server with extensive experience in delivering exceptional customer service. Strong work ethic and conflict resolution skills ensure guest satisfaction. Certified in ServSafe, demonstrating knowledge of food handling and sanitation standards. Proficient in point-of-sale systems and payment processing, with a history of increasing sales through effective strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Worker
Hershey Park
Hershey
06.2024 - Current
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Greeted customers upon arrival in the dining area.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Performed opening and closing duties as assigned by management.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Collaborated with team to deliver timely service of items.
Potato Express
Herb Nachbar
Manheim
07.2021 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured that all health regulations regarding food handling were followed during preparation process.
Education
High School Diploma -
Manheim Central Highschool
Manheim01-2028
Skills
- Customer service
- Point-of-sale operation
- Cash handling
- Team collaboration
- Food safety compliance
- Effective communication
- ServSafe certification
- Fast-paced environment
- Food and safety standards
- Problem-solving
- Time management
Affiliations
- Member of Highschool and Club soccer teams
Accomplishments
- Honor Roll Student
Certification
- ServSafe Certification
Languages
Spanish
Limited
Timeline
Food Service Worker
Hershey Park
06.2024 - Current
Potato Express
Herb Nachbar
07.2021 - Current
High School Diploma -
Manheim Central Highschool
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