Lyndee Merryman
Millsboro
Summary
Reliable and detailed-oriented professional with extensive experience in healthcare, retail leadership, and customer service. Proven ability to manage teams, deliver high-quality service, and maintain compliance with safety and operational standards. Currently pursuing a Bachelor's degree in Business Administration with a healthcare focus and training in medical billing and coding.
Overview
18
18
years of professional experience
Work History
Cleaning Technician
Heather's Homeworks
Dagsboro, DE
04.2025 - 01.2026
- Operated cleaning equipment to maintain high standards of cleanliness across various residential properties.
- Followed safety protocols and proper handling techniques for cleaning chemicals and tools.
- Assisted in organizing supplies and inventory to ensure efficient workflow during cleaning tasks.
- Adapted to varying client preferences and specific cleaning requirements on each job site.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Managed time efficiently to complete multiple jobs per day.
- Built positive relationships with clients through reliability and professionalism.
Pharmacy Technician
Rite Aid
Millsboro, DE
12.2024 - 03.2025
- Processed prescriptions efficiently while adhering to safety guidelines and regulatory requirements.
- Assisted pharmacists in medication preparation and dispensing, ensuring accuracy and compliance.
- Maintained inventory levels by organizing stock and conducting regular audits of medications.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized pharmacy management software to track prescriptions and manage patient records effectively.
- Educated patients on medication usage, potential side effects, and health management strategies.
- Participated in training programs to enhance knowledge of pharmaceuticals and improve technical skills.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Assisted Store Leader
Royal Farms
Selbyville, DE
03.2018 - 05.2021
- Assisted in managing store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service standards and sales techniques.
- Analyzed sales data to identify trends, optimizing inventory management and product placement.
- Coordinated promotional events, enhancing customer engagement and driving foot traffic to the store.
- Fostered a collaborative team environment, promoting communication and efficiency among staff members.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
- Monitored stock levels regularly, ensuring timely replenishment of merchandise to meet customer demand.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Waitress/ Crew Chief (Shift Leader)
IHOP
Waldorf, MD
05.2015 - 01.2018
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to expedite order preparation and improve service flow.
- Managed multiple tables efficiently, enhancing guest experiences during peak hours.
- Trained new team members on menu items, service standards, and best practices.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Processed cash and credit transactions accurately, ensuring proper cash handling procedures.
- Resolved customer complaints swiftly to maintain a positive dining atmosphere.
- Assisted in inventory management by tracking stock levels and reporting shortages effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
GNA
Genesis
La Plata, MD
04.2008 - 12.2014
- Provided compassionate care to patients, ensuring comfort and well-being.
- Assisted nursing staff with daily tasks, enhancing patient support efforts.
- Monitored vital signs, documenting changes for timely intervention.
- Educated patients and families on care plans and health management strategies.
- Implemented infection control protocols, contributing to a safe environment.
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
- Educated family members on proper caregiving techniques for their loved ones in order to ensure continuity of care at home after discharge from the facility.
- Recognized early warning signs of potential health issues among residents and promptly alerted nursing staff for further assessment or intervention as necessary.
- Provided emotional support to patients and their families during challenging times, fostering trust and open communication.
Education
BBA - Business Administration
Strayer University
Wilmington DE06-2027
Certification - Medical Billing And Coding
Penn Foster
Millsboro, DE07-2026
Skills
- Customer Service
- Team Leadership & Supervision
- Patient Care & Support
- Time Management
- Attention to detail
- Inventory & cash handling
- HIPAA Awareness
- Cleaning & Sanitation Standards
- Crew management
Timeline
Cleaning Technician
Heather's Homeworks
04.2025 - 01.2026
Pharmacy Technician
Rite Aid
12.2024 - 03.2025
Assisted Store Leader
Royal Farms
03.2018 - 05.2021
Waitress/ Crew Chief (Shift Leader)
IHOP
05.2015 - 01.2018
GNA
Genesis
04.2008 - 12.2014
BBA - Business Administration
Strayer University
Certification - Medical Billing And Coding
Penn Foster