Lyndsay Barats
Bristol
Summary
Dynamic Customer Service Manager skilled in conflict resolution and team development. Successfully improved customer satisfaction through effective problem-solving and relationship-building with clients and vendors. Experienced in streamlining administrative processes to enhance operational efficiency and support organizational goals.
Overview
16
16
years of professional experience
Work History
Executive Administrative Assistant
SMI Environmental Mid Atlantic
Ewing
08.2024 - 02.2026
- •Streamlined expense report processing and invoice reconciliation, enabling executives to concentrate on strategic priorities.
- Facilitated communication by responding to emails and other correspondence promptly.
- Managed employee onboarding programs, improving new hire integration and reducing time to productivity.
- Resolved employee inquiries regarding policies and benefits, ensuring clarity and understanding across the organization.
- Processed accounts payable and receivable transactions with a focus on accuracy and timeliness.
- Identified and resolved discrepancies during monthly reconciliations, ensuring financial accuracy and integrity.
- Managed inventory levels for office supplies, minimizing waste and ensuring availability.
- Maintained confidentiality of personnel files while ensuring records remained organized and up-to-date.
Customer Service Manager
Langhorne Carpet Company
Penndel
11.2018 - 12.2023
- Resolved escalated customer queries, ensuring prompt investigation and resolution of complaints.
- Resolved service-related issues for customers through effective problem-solving techniques.
- Managed inbound customer calls, resolving inquiries and complaints to ensure customer satisfaction.
- Provided timely support to existing customers by answering questions and addressing concerns.
- Developed strong relationships with customers, staff, and vendors to enhance service delivery effectiveness.
- Followed up with customers to collect feedback, driving improvements in satisfaction levels.
- Trained and recruited employees to align with customer service objectives.
Accounts Payable Clerk
The Norman Group
Newtown
06.2016 - 06.2018
- Matched invoices with purchase orders and received goods, ensuring accuracy and preventing discrepancies.
- Processed high volume of invoices daily using accounts payable software, contributing to accurate financial records.
- Maintained organized records of payments, disbursements, invoices, and expenses, facilitating timely financial reporting.
Accounting Assistant
The Phoenix Group
Philadelphia
02.2014 - 06.2016
- Performed bookkeeping tasks, including invoice coding and ledger data entry, to ensure accuracy of financial records.
- Collaborated with vendors to resolve billing discrepancies, strengthening vendor relationships.
- Resolved customer inquiries regarding account balances and payment issues, ensuring accurate information delivery.
Accounting Assistant
SieMatic
Trevose
05.2010 - 02.2014
- Prepared accurate invoices for client billing, ensuring timely processing to maintain cash flow.
- Executed daily cash management tasks, including deposits and payment processing, ensuring smooth financial operations.
- Provided administrative support to finance department operations, streamlining workflow for enhanced efficiency.
Education
Bachelor of Science -
Holy Family University
Philadelphia, PASkills
- Customer service and support
- Interdepartmental collaboration
- Microsoft Office expertise
- Conflict resolution
- Office management
- Logistics coordination
- Documentation and reporting
- Schedule management
- Spreadsheet tracking
- Administrative support
- Data filing and archiving
- Excel proficiency
- Project management
References
References available upon request
Timeline
Executive Administrative Assistant
SMI Environmental Mid Atlantic
08.2024 - 02.2026
Customer Service Manager
Langhorne Carpet Company
11.2018 - 12.2023
Accounts Payable Clerk
The Norman Group
06.2016 - 06.2018
Accounting Assistant
The Phoenix Group
02.2014 - 06.2016
Accounting Assistant
SieMatic
05.2010 - 02.2014
Bachelor of Science -
Holy Family University