Highly skilled and empathetic Human Services Specialist with more than 8 years leading, managing and supervising professional staff in social services. Past work has included enrollment and assessment services, management services, program planning and development, and educational guidance counseling. Active listener with a knack for building lasting professional relationships.
Overview
24
24
years of professional experience
Work History
Supports Coordinator/Supervisor/ Manager
Liberty Resources
01.2007 - Current
Liberty Resources is the Center for Independent Living for the Philadelphia area, which advocates for and works with Persons with Disabilities to ensure their civil rights and equal access to all aspects of life in our community.
Ability to multiple-tasked position while prioritizing assignments as well as adapting to challenging situations within any fast pace environment.
Capable of making quick responsible decisions under pressure while maintaining a professional conduct in any given situation.
Excellent in determining the needs of others.
I have had an array of job responsibilities at Liberty Resources over the last eight years.
In the Supports Coordinator position I provided direct services to consumers.
I provided assessment of the assigned client, developed and initiated an appropriate plan of care, arranging for provision of services and monitoring each plan of care.
I specialized in the field of rehabilitation with individuals with traumatic brain injury.
In the Supervisor/Manager position I supported and monitored Supports Coordinators in the interpretation and implementation of program and waiver requirements.
Supervised five or more Supports Coordinators and make essential recommendations to the Management of CSPPPD regarding hiring, training, and discipline of Coordinators.
I assisted Management of CSPPPD in the monitoring and successful achievement of program goals and objectives.
I monitored and ensure compliance with Medicaid program policies.
I developed consumer and community education materials to support independent living philosophy and provide consumer options.
I conducted outreach and networking activities with consumers, professionals and other service agencies and organizations.
I monitored CSPPPD contracts within the region of responsibility and serve as operations liaison with assigned subcontractors and program monitors.
Achievements I received the Home and Community Based Services Recognition Award in 2008 and the Ed Roberts Award in 2012.
Assistant Building Supervisor
Chalfont Care Group Brighten Place
01.2006 - 01.2007
Brighten Place is a facility for residents with mental health, substance abuse and physical disabilities.
It was my responsibility to oversee the operations throughout the facility, to distribute each resident his/her medication, Phlebotomy and to provide outstanding services for all Brighten Place residents.
This included providing personal care assistance to residents including but not limited to physical assistance and physical therapy, verbal cueing as well as monitoring behavioral patterns, food preparation, room maintenance, laundry, and transportation.
I also assessed resident's physical and emotional status on a daily basis of which I documented in weekly progress notes.
It was my duty to actively participate in the development and implementation of individual resident's mental and physical treatment programs.
I also initiated therapeutic activities with residents individually or in groups as well other related duties as required.
I received two promotions within two years.
I also received a certification as a Brain Injury Specialist in 2007.
Supervisor shift supervisor
Chalfont Care Group Brighten Place
01.2005 - 01.2006
supervised 7 employees and 15 residents with Traumatic Brain Injuries.
Coordinate care of residents with staff, ensuring that residents were assisted with dress, bathing, correct prompts or cues were given when needed, and meals were administered.
Created recreational activities for residence on a daily basis.
I monitored the resident's progress and coordinate care for them daily according to their care plan.
Achievements.
PA.
State certified to administer medication and insulin to diabetics, also certified in CPR.
Lastly, I completed Behavioral Specialist training.
Public Relation Coordinator
Keystone Repertory Theatre
01.2002 - .1 -1
Coordinated the events for the summer theatre productions.
Supervised the employees in box office during the summer productions.
Other duties included advertisement and budgeting for the theatre.
Administrative Assistant
Indiana University of Pa Theater
01.2001 - 01.2003
Conducted the tickets sales for the Indiana University of Pa.
Theater Department, and supervised the box office staff during the show season.
Assisted the Graphic Designer with designs of the programs and posters for the shows wrote press releases and took publicity shots for the productions.
Achievements.
I received the Employee of the Year Award in 2003.
Education
Sociology/ Pan- African Studies
Indiana University of Pennsylvania
High School Diploma -
Samuel F. Fels High School
Philadelphia, Pa
Skills
Domestic Violence Training
Strengths-based solution-focused Training
Knowledge of medical and psychiatric terminology
Medicare and Medicaid applications
Structured Decision Making (SDM) tools knowledge
Skilled community-based case manager
CPR Certified
Life skills counseling Training
References
References Available Upon Request.
Timeline
Supports Coordinator/Supervisor/ Manager
Liberty Resources
01.2007 - Current
Assistant Building Supervisor
Chalfont Care Group Brighten Place
01.2006 - 01.2007
Supervisor shift supervisor
Chalfont Care Group Brighten Place
01.2005 - 01.2006
Public Relation Coordinator
Keystone Repertory Theatre
01.2002 - .1 -1
Administrative Assistant
Indiana University of Pa Theater
01.2001 - 01.2003
Sociology/ Pan- African Studies
Indiana University of Pennsylvania
High School Diploma -
Samuel F. Fels High School
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