Lynette AYALA
Reading
Summary
Professional in Tourism and Business Administration with solid experience in customer service, airport operations, and warehouse environments. Reliable, detail-oriented, and capable of working under pressure while maintaining high productivity, safety standards, and excellent teamwork.
Personable and reliable individual with positive attitude and strong work ethic. Understanding of warehouse operations and logistics, with skills in inventory management and physical stamina. Dedicated to ensuring efficient and accurate package processing to contribute to overall operational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
North Charleston, SC
03.2025 - 12.2025
- Loaded and unloaded packages from trucks and trailers.
- Sorted packages according to destination and delivery routes.
- Scanned, labeled, and verified shipments for accuracy.
- Maintained a clean, safe, and organized work environment.
- Met productivity goals while complying with safety regulations.
Passenger Services Agent
ET Heinsen
La Romana, DR
01.2023 - 01.2024
- Assisted passengers with check-in, document verification, and baggage processing.
- Operated the SABRE reservation system.
- Served as gate agent handling ticket sales and customer issue resolution.
- Supported ground operations and aircraft coordination.
Passenger Service Agent
Servair
Punta Cana, DR
05.2021 - 01.2023
- Managed passenger check-in processes, ensuring timely and efficient service delivery.
- Assisted with baggage handling, adhering to safety protocols and minimizing delays.
- Provided information on flight schedules and services, enhancing passenger experience.
- Coordinated with airline staff to resolve passenger inquiries and issues promptly.
- Implemented process improvements that increased operational efficiency in boarding procedures.
Education
Bachelor's Degree - Tourism And Hotel Management
Universidad Central Del Este
Dominican Republic06-2017
High School Diploma - Hotel Reception, Hotel Supervision
Colegio Adventista
Dominican Republic09-2015
Skills
- Customer Service
- Time Management
- Heavy lifting
- Warehouse safety
- Package unloading
- Packaging
- Fragile item handling
- Team collaboration
- Package scanning
- Critical thinking
Certification
- Initial Airport Operations Training & Blue learning portal JetBlue University
- Hotel Reception
- Hotel Supervision
LANGUAGES
Spanish: Native
Native or Bilingual
English: Advanced
Professional Working
Timeline
Package Handler
FedEx Ground
03.2025 - 12.2025
Passenger Services Agent
ET Heinsen
01.2023 - 01.2024
Passenger Service Agent
Servair
05.2021 - 01.2023
Bachelor's Degree - Tourism And Hotel Management
Universidad Central Del Este
High School Diploma - Hotel Reception, Hotel Supervision
Colegio Adventista