Lynette Werkheiser
Albrightsville
Summary
Dynamic Care Continuum Partner at LVPG Plastics and Reconstructive Surgery, adept at fostering client relationships and achieving successful outcomes. Skilled in EPIC systems and surgery scheduling, I excel in understanding unique patient needs while promoting effective communication and partnership development. Committed to enhancing patient satisfaction through exceptional service and support.
Overview
12
12
years of professional experience
Work History
Care Continuum Partner
LVPG Plastics and Reconstructive Surgery
East Stroudsburg, PA
01.2025 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Scheduled surgeries as well as obtaining the pre approvals for surgery
- Worked up cosmetic estimates for self pay patients
- knowledge of EPIC system
- knowledge of referrals
- scheduled multiple testings with in the company
Medical Assistant
LVPG Ear Nose and Throat
Allentown, PA
03.2014 - 01.2025
- Administered patient assessments and collected vital signs to support clinical team in providing high-quality care.
- Scheduled appointments and managed patient flow to optimize clinic operations and enhance patient satisfaction.
- Assisted healthcare providers with examinations and procedures, ensuring sterile environments and adherence to protocols.
- Educated patients on treatment plans, medications, and preventative care to promote health literacy and compliance.
- Processed insurance claims and managed billing inquiries to facilitate timely reimbursements for services rendered.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained phone messages and answered questions accordingly per the provider.
- obtained authorizations for testing and medications as well as doing the FMLA forms
- scheduled surgeries when needed
Education
High School Diploma -
Dieruff High School
Allentown, PA06-1980
Skills
- Customer relationship building
- Knowledgeable in [software]
- Company processes and procedures
- Client relationship management
- Partnership development
Timeline
Care Continuum Partner
LVPG Plastics and Reconstructive Surgery
01.2025 - Current
Medical Assistant
LVPG Ear Nose and Throat
03.2014 - 01.2025
High School Diploma -
Dieruff High School