Carmen DiGiulio
Bensalem,PA
Summary
Developed skills in coordinating teams, managing timelines, and ensuring project deliverables in fast-paced environment. Experience with Outside Plant Engineering, with 13 years of experience, as a Verizon contractor to ensure on time delivery of fiber cable to the customer location and delivery of CDDD Hicap Service orders for Verizon customers.
Overview
39
39
years of professional experience
Work History
Telecommunications Project Manager,OSP Engineering
Verizon - Contract
09.2010 - 11.2023
- Telecommunications: Project managed with engineering team and construction forces to ensure on time delivery of CDDD HICAP service orders.
- Proficient in vBuild, CCP, Request Net, iVAPP, TIRKS, WFAC, LFACS, MSOLVE and various other systems to ensure delivery of equipment, materials and CLO's issued to complete work.
- Proficient in SES/GPON orders in the iVAPP system, to check splitter placement to the Hubs and drop terminals placement.
- Contact customer regarding completion of the end user requirements such as inner duct and power on-site.
- Enhanced system performance with the installation of fiber optic cables, aerial and underground lines.
- Improved network stability by designing and implementing outside plant infrastructure projects.
- Handled variety of conduit and line types.
- Streamlined work processes through effective management of materials, tools, and resources for outside plant projects.
- Contributed to team efficiency by providing technical guidance and support to junior engineers and technicians.
- Strengthened client relationships through clear communication regarding project updates, challenges, and expected outcomes.
- Liaised with OSP construction manager to design and implement engineering specifications to maintain on-time delivery of customer service.
- Reduced downtime for clients by promptly troubleshooting and resolving network issues.
- Avoided delays and other unforeseen impediments, maintaining on-time completion rate of 99%.
- Established and maintained effective communication with clients and contractors.
Divisional Operations Manager
Verizon
01.2007 - 11.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Circuit Design, Circuit Provisioning Center
Verizon
09.1984 - 09.2010
- Developed strong vendor relationships, resulting in improved service levels and reduced costs.
- Oversaw the development of detailed project plans to guide provisioning activities from inception through completion.
- Enhanced customer satisfaction by proactively addressing concerns and ensuring timely delivery of products and services.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and processes for increased productivity.
- Championed cost-saving initiatives by identifying inefficiencies within current processes and recommending suitable alternatives.
- Managed budgetary constraints effectively, ensuring that all projects were completed within financial guidelines while maintaining high-quality standards.
- Led team training initiatives to develop employee skills, improve job performance, and foster career growth.
- Conducted regular reviews of internal procedures, identifying areas for improvement and implementing necessary changes for better efficiency.
- Managed a diverse portfolio of projects, consistently meeting deadlines while maintaining high-quality standards.
- Established key performance metrics to monitor team success, driving continuous improvement efforts across all operations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.1975
Skills
- Work coordination
- Quality assurance
- Project management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Verbal and written communication
- Self motivation
- Interpersonal communication
- Complex Problem-solving
- Adaptability
Verizon Excellence Awards
Multiple "Verizon Excellence Awards" for Outstanding Service Delivery.
Timeline
Telecommunications Project Manager,OSP Engineering
Verizon - Contract
09.2010 - 11.2023
Divisional Operations Manager
Verizon
01.2007 - 11.2010
Circuit Design, Circuit Provisioning Center
Verizon
09.1984 - 09.2010
High School Diploma -
Abraham Lincoln High School
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