Lynn Emrey
Easton
Summary
- Easy-going and friendly Sales and Service Specialist. I carry a wide range of working experience as a Medical Social Work intern at Cedarbrook Senior Care and Rehab facility for 400 field hours. I have also current experience being a Pharmacy Technician for 3 years, have sales experience, and 5 + years of customer service experience.
- Loves working with the general public, communicating with others, and maintaining high safety standards, including following and being knowledgeable on all local and HIPAA laws.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales and Service Specialist
Fulton Bank
07.2023 - Current
- Job title consisted of focus areas such as emergency mental health, trauma-informed care, and working with specific populations with their finances (e.g Veterans, the homeless, youth, etc.)
- Handled the finances of these populations effectively and knowledgeably
- Have connections with United Way, an organization used to help poor or any individual\group of people in need of services outside of finances
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Utilized persuasive communication skills to successfully negotiate deals and close contracts for the company.
- Worked closely with clients throughout the entire sales cycle, following up and providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
Internship at the BSW Level
Cedarbrook Senior Care and Rehab
08.2022 - 12.2022
- Intern in the Social Service Department at Cedarbrook Senior Care and Rehab in Fountain Hill, PA
- Completed 400 field hours in the fall semester
- Collaborated with other professionals to assess resident's needs and help create treatment plans
- Prepared admission/discharge paperwork, observed meetings, and facilitated and co-facilitated in interventions with residents
- Assess resident's cognition, mood, and discharge plans
- Completed social history paperwork with residents and their families
- Attended and sat through 72-hour, Plan of Care, and discharge meetings
- Experience with handling and properly intervening with residents who have had suicidal ideations
- Followed appropriate policies/procedures
Pharmacy Technician
Giant Pharmacy
09.2019 - Current
- Carefully measure prescription medications, prepared and printed labels, and filled 700+ prescriptions weekly
- Ensured with a pharmacist the proper inventory of all pharmaceuticals, including 800+ behind and over the counter medications
- Respected customer's privacy by maintaining strict confidentiality and upholding all local and HIPAA laws
- Served 50-100+ customers daily by taking prescriptions, answering questions, billing insurance, and handling payments
- Managed phone calls by taking prescriptions, answering questions, and addressing customer concerns
Online Grocery Pickup
GIANT/MARTIN'S
02.2019 - 01.2023
- Offered strong customer service skills, keeping customers satisfied, resulting in their desire to return for more business
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management as well as customers
- In a quick and efficient manner, freshly handpicked products were obtained for the company's customers
Cashier/Sales Associate
GIANT/MARTIN'S
07.2016 - 03.2020
- Provided exceptional customer service to 200-600 customers per shift
- Inform customers and stayed updated on all the latest sales, marketing campaigns, coupons, and special offerings within the store
- Knowledgably and efficiently processed cash, card, coupon, and check payments totaling $3,000-$5,000 per shift
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the department
Education
BSW - Social Work
East Stroudsburg University
East Stroudsburg, Pennsylvania12.2022
Social Work -
Northampton Community College
Bethlehem, Pennsylvania12.2020
High School Diploma -
Wilson Area High School
Easton, Pennsylvania06.2018
Skills
- Medical Social Work
- Computer skills
- Customer service
- Quick learner
- Clear communication
- Multitasker
- Empathetic
- Research
- Performance tracking
- Goal oriented
- Paperwork processing
Certification
- Crisis Intervention Certificate
- Bachelor (BSW) of Social Work
Languages
English
Native or Bilingual
Timeline
Sales and Service Specialist
Fulton Bank
07.2023 - Current
Internship at the BSW Level
Cedarbrook Senior Care and Rehab
08.2022 - 12.2022
Pharmacy Technician
Giant Pharmacy
09.2019 - Current
Online Grocery Pickup
GIANT/MARTIN'S
02.2019 - 01.2023
Cashier/Sales Associate
GIANT/MARTIN'S
07.2016 - 03.2020
Social Work -
Northampton Community College
High School Diploma -
Wilson Area High School
BSW - Social Work
East Stroudsburg University
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