Lynn McEntire
Furlong
Summary
Senior Technical Program Manager with a proven track record of delivering results in Agile project management. Skilled in effectively leading and managing teams to develop innovative business solutions. Highly regarded for driving programs to successful completion, utilizing extensive technical expertise in Comcast software delivery.
Overview
20
20
years of professional experience
Work History
Technical Program Manager 5
Comcast
03.2018 - Current
- Develops and manages complex and detailed action plans for technical programs for both software and hardware launches at Comcast and syndicated partners.
- Ensures engineering teams remain focused and committed to success
- Takes ownership on program kick-off, planning, team motivation
- Facilitates cross-functional decision-making, issue resolution for any complex, sensitive or critical paths
- Drives success by aligning multiple works-streams towards a common goal
- Target audiences appropriately and present updates concisely and effectively to groups of varying levels of technical acumen
PMO Program Manager
PrintMail Solutions
03.2015 - 03.2018
- Hired, managed and mentored contract employees through complex software installations for internal operations
- Software projects included print and electronic delivery of sensitive financial documents in the banking industry
- Work directly with banks in order to gather requirements, establish a project plan and co-ordinate with engineering on customizing complex solutions on electronic document delivery
Lead Service Program Manager
Verizon
11.2004 - 03.2015
- Supported Tier 1 Enterprise accounts to provide exceptional customer experience by managing overall health of accounts with $5 million plus spend
- Managed programs in network support, technical support, billing and installations through account governance
- Reported out monthly on statistics on network performance, spending and contractual obligations
Education
Bachelors of Arts - Journalism and Public Relations
Indiana University of Pennsylvania
Indiana, PASkills
- Agile
- Jira
- Confluence
- ITIL v3 Expert
- Scrum Leader
- Strategic planning
- Project leadership
- Team development
Timeline
Technical Program Manager 5
Comcast
03.2018 - Current
PMO Program Manager
PrintMail Solutions
03.2015 - 03.2018
Lead Service Program Manager
Verizon
11.2004 - 03.2015
Bachelors of Arts - Journalism and Public Relations
Indiana University of Pennsylvania
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