Mabel Mcgrory
Springfield
Summary
Experienced retail and e-commerce professional with 18+ years in team leadership, client services, and operational management. Proven ability to drive sales, optimize store layouts, and mentor staff. Skilled in data-driven decision-making, visual merchandising, and supporting individuals with diverse needs. Seeking an Assistant Store Manager role to leverage expertise in retail operations and team development. Willing to relocate to: Darby, PA - King of Prussia, PA - Philadelphia, PA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager of Operations
Dollar Tree Stores
Philadelphia, PA
03.2026 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels to minimize shrinkage.
- Trained and mentored staff on operational best practices and customer service excellence.
- Implemented strategies to improve team productivity and enhance overall store performance.
- Analyzed sales data to identify trends and drive effective merchandising decisions.
- Coordinated scheduling of employees to maintain adequate staffing during peak hours.
- Developed training programs that improved employee retention and engagement rates.
- Collaborated with management to establish operational goals aligned with corporate objectives.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
E-commerce Manager
EBay Inc
San Francisco, CA
10.2019 - 10.2024
- Built productive relationships with nationally-recognized retailers, achieving sales objectives and expanding market reach
- Optimized website format and features to maximize clarity and ease of navigation, improving customer experience
- Coordinated with customer service team to ensure efficient handling of customer questions and product reviews, enhancing satisfaction
- Expanded robust customer base by identifying and pursuing prospective customers, driving continuous growth
- Increased promotional effectiveness by analyzing sales and inventory data to strategically schedule product promotions
Program Coordinator
Erie International
Philadelphia, PA
05.2020 - 04.2024
- Identified service gaps and incorporated new offerings by conducting needs analysis, improving program effectiveness
- Prioritized program requirements by documenting specifications gathered from stakeholders, streamlining project planning
- Reserved facility spaces to accommodate attendance expectations, preventing scheduling conflicts and ensuring smooth events
- Enhanced client satisfaction by training and supervising new hires, serving as a resource for questions or concerns
- Resolved logistical issues and allocated funding by managing parking and transportation efforts
- Improved workflow efficiency by coaching staff in use of data processing software, modernizing outdated processes
- Responded to changing demands by communicating regularly with management, ensuring program adaptability
- Facilitated cross-functional collaboration and resource sharing among program stakeholders, increasing operational synergy
Direct Support Professional
Merakey
Phoenixville, PA
03.2016 - 05.2023
- Delivered personal care and support aligned with individual support plans, enhancing client well-being
- Monitored and assisted with daily living activities such as bathing, grooming, and room care, promoting independence
- Prioritized personal safety, health, and development through person-centered care, supporting holistic growth
- Maintained patient health, safety, and dignity by supporting appropriate level of care
- Ensured a safe environment by notifying supervisors of facility maintenance or repair work
- Administered medications and set up reminders for clients in alignment with medication administration record, ensuring compliance
Key Holder
Eddie Bauer
King of Prussia, PA
03.2022 - 01.2023
- Secured finances by managing cash drawer drops and preparing daily bank deposits
- Oversaw store opening and closing functions by delegating tasks, ensuring operational readiness
- Informed senior management of metrics by generating sales and performance reports, supporting data-driven decisions
- Maintained safety and organization by reviewing backend operations and preparing for restocking
Public Safety Assistant
Allied Universal Security Services
Radnor, PA
09.2014 - 04.2016
- Recommended corrective measures to reduce and contain identified environmental issues
- Studied workers at different sites to detect job-related diseases and illnesses
- Planned emergency response drills to keep facility ready for most likely issues and increase worker protections
- Verified proper availability of personal protective equipment and general safety gear
- Inspected important safety systems such as the fire suppression system and portable fire equipment to verify functionality
Education
General Studies - 60 college credits
Community College of Philadelphia
Philadelphia, PA04-2026
HIGH SCHOOL DIPLOMA - undefined
Saint Pierre Et Paul
05-2004
Skills
- Employee scheduling
- Inventory management software
- Social work
- Behavioral health
- Inventory turnover analysis
- Loyalty programs
- First aid
- Document review
- Developmental Disabilities Experience
- Website usability testing
- Visual merchandising
- Supervising experience
- Care plans
- Computer skills
- Non-profit experience
- Call center experience
- Microsoft Excel
- Sales forecasts
- Experience with individuals with mental health conditions
- Microsoft Word
- Sales revenue tracking
- Call center management
- Inventory management
- VOLUNTEER WORK
- Retail management
- Projects and attending author
- Multitasking
- Organizational skills
- Patient care
- Sales goal setting
- Project team coordination
- Case management
- Data-driven decision making
- Performance management
- Strategic promotions
- Google Analytics
- Employee scheduling software
- Performance reviews
- Medication Administration
- Customer service
- Barcode scanning for logistics
- Sales growth tracking
- Events
- Employee retention
- Food preparation
- Order fulfillment
- Team motivation (leadership skill)
- Assisting with ADLs
- Client services
- Senior care
- Assisted living
- PENNSYLVANIA MANDATED REPORT
- Autism Experience
- Home care
- Nursing
- Cash register
- Logistics coordination
- Just-in-Time Management
- Average order value (success metric)
- Microsoft Outlook
- Home health
- Resident's rights
- Staff scheduling
- Working with people with disabilities
- Interpersonal communication
- Working with individuals with intellectual disabilities
- Store layout management
- Care plan management
- Book clubs
- ROI
- Store management
- LANGUAGES
- Product diversification
- COMMUNITY SERVICE & Store opening procedures
- Stakeholder management
- Meal preparation
- Communication skills
- Project reporting
- Training & development
- BOOK CLUB
- Retail industry recruitment
- Demand planning
- Bilingual
- Customer service management
- Drawer counting
- Microsoft Office
- Accounting software
- Customer issue escalation
- Budget management
- Direct support
- Team management
- Cash handling
- Banking
- Benefits and compensation experience within retail
- Mentoring
- 40 HOURS RBT training
- Companionship support
- Computer literacy
- Working with people with developmental disabilities
- Team training
- Vendor-managed inventory (VMI)
- Conducting staff training sessions as a store manager
- Computer operation
- Protection
- Driving
- Caregiving
- Podcast on environment
- Store closing procedures
- Team building
- Reading , meeting to create
- Gross profit margin tracking
- Team leadership
Certification
- First Aid Certification Present
- Any valid issuer for CA
- RBT Certification Present
- Driver's License Present
- CPR Certification Present
- First Aid Certification May 2025 to June 2027
Languages
English
French
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Store Manager of Operations
Dollar Tree Stores
03.2026 - Current
Key Holder
Eddie Bauer
03.2022 - 01.2023
Program Coordinator
Erie International
05.2020 - 04.2024
E-commerce Manager
EBay Inc
10.2019 - 10.2024
Direct Support Professional
Merakey
03.2016 - 05.2023
Public Safety Assistant
Allied Universal Security Services
09.2014 - 04.2016
General Studies - 60 college credits
Community College of Philadelphia
HIGH SCHOOL DIPLOMA - undefined
Saint Pierre Et Paul