Macbeth De Los Santos
Reading
Summary
Adept at driving team success and customer satisfaction, I honed my leadership and customer service skills at Family Dollar, ensuring smooth store operations and positive client relations. My background includes expertise in inventory management and a proven track record in fostering team collaboration and achieving production goals.
Dynamic individual with hands-on experience in Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Manufacturing Associate
Indicon
09.2024 - 01.2025
- Organized work to meet demanding production goals.
Service Leader
Big Lots
04.2023 - 09.2023
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Store Manager
Family Dollar
01.2020 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Colegio Utesiano
Dominican Republic09-2010
Skills
- Team management
- Adaptable learner
- Exceptional communication
- Call center experience
- Outstanding communication skills
- Attention to detail
- Store opening and closing
- Sales expertise
- Teamwork and coordination
- Store merchandising
- Cash management
- Strong work ethic
- Retail inventory management
- Punctual and reliable
- Employee training
- Retail store support
- Computer skills
- Recruitment and hiring
- Positive attitude
- Goals and performance
- Team building and leadership
- Inbound call answering
- Team motivation
- Leadership development
- Store displays
- Customer service and support
- Effective communication
- Valid Driver's license
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manufacturing Associate
Indicon
09.2024 - 01.2025
Service Leader
Big Lots
04.2023 - 09.2023
Store Manager
Family Dollar
01.2020 - 09.2022
High School Diploma -
Colegio Utesiano
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