Summary
Overview
Work History
Education
Skills
Timeline
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Macenzie Kelley

Conneaut Lake

Summary

I have extensive customer service and retail operations experience in a hands-on retail environment and I'm looking to find a more stable, long-term opportunity with chances of advancement and a promising career.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Rite Aid
07.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Ensure the store opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Analyze operating reports and make recommendations for improvement.
  • Execute weekly sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise.
  • Interact with vendors to order ad, seasonal, and basic merchandise for the store.
  • Provide leadership and development for associates by communicating career opportunities and providing regular performance feedback.
  • Receive merchandise deliveries from vendors and distribution centers and verify vendor invoice information is accurate.

Lead Service Associate

Rite Aid
11.2021 - 07.2023
  • Supervise and help Store Associates with daily operational tasks.
  • Assist customers with their shopping needs and transactions.
  • Tend to merchandising tasks via plan-o-gram.
  • Perform proper receiving and stocking procedure
  • Count and reconcile cash register drawers.
  • Prepare deposits and order change from the bank.
  • Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
  • Maintain a safe, clean, and pleasing environment for customers and associates.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services.

Service Associate

Rite Aid
09.2020 - 11.2021
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Operate cash registers, computers, and other store equipment.
  • Stock shelves and keep store clean and orderly.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Conneaut Area Senior High
Linesville, PA
06-2020

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Time management
  • Team building and leadership
  • Attention to detail
  • POS systems
  • Hiring and training
  • Strategic planning
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Product knowledge
  • Retail merchandising

Timeline

Assistant Store Manager

Rite Aid
07.2023 - Current

Lead Service Associate

Rite Aid
11.2021 - 07.2023

Service Associate

Rite Aid
09.2020 - 11.2021

High School Diploma -

Conneaut Area Senior High

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Macenzie Kelley