Maci Wright
Butler
Summary
At Cals Generalstore, I excelled as a Key Holder, where my adept cash handling and customer service management significantly enhanced customer satisfaction and loyalty. Skilled in resolving conflicts and mentoring staff, I fostered a positive store environment, driving operational excellence. My proactive approach and critical thinking ensured seamless store operations, embodying dedication and leadership.
Overview
1
1
year of professional experience
Work History
Key Holder
Cals Generalstore
07.2019 - 10.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Education
Art
Lincon Park Performing Arts Charter School
1lincon Pc, Midland,pa1505901.2019
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Employee oversight
- Opening and closing coordination
- Drawer counting
- Front end operations
- Multitasking and prioritizing
- Retail operations
- Relationship building
- Inventory and stocking
- Handling complaints
- Basic mathematics
- Cash handling and reconciliation
- Store reset and recovery
- Critical thinking
- Problem anticipation and resolution
- POS terminal operation
- Cash drawer reconciliation
- Shelving
- Decision-making
- Creativity and originality
Timeline
Key Holder
Cals Generalstore
07.2019 - 10.2020
Art
Lincon Park Performing Arts Charter School
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