Macie Brosious
Danville
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Waitress/Hostess
Iron Fork- Frosty Valley Country Club
07.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Event Staff Member
Frosty Valley Country Club
07.2022 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Ran concession stand by preparing food and serving drinks for patrons.
- Followed strict guidelines for handling confidential information.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
Waitress/Hostess
Perkins Family Restaurant
10.2017 - 06.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Arts - Early Childhood Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2024
High School Diploma -
Danville Area Senior High School
Danville, PA05.2020
Skills
- Price Memorization
- Check Payment Processing
- Error Identification
- Sales Techniques
- Wine Knowledge
- Bar Terminology
- Upselling
- Hospitality Service Expertise
- Dish Preparation
Timeline
Waitress/Hostess
Iron Fork- Frosty Valley Country Club
07.2022 - Current
Event Staff Member
Frosty Valley Country Club
07.2022 - Current
Waitress/Hostess
Perkins Family Restaurant
10.2017 - 06.2022
Bachelor of Arts - Early Childhood Education
Bloomsburg University of Pennsylvania
High School Diploma -
Danville Area Senior High School
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