MACKENSIE MOHR
Emmaus
Summary
Dedicated and attentive babysitter with a strong ability to provide skilled one-on-one care for children, fostering engaging conversations and closely monitoring play activities. Possesses a comprehensive understanding of age-appropriate nutritional needs, ensuring children receive proper guidance and support. Experienced in guest services and front desk management, leveraging exceptional organizational skills and attention to detail to facilitate seamless operations. Proven track record of enhancing guest experiences through effective communication and problem-solving in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services
Lehigh Valley Zoo
Schnecksville, PA
06.2024 - Current
- Participated in regular staff meetings to remain informed on current promotions, events, menu updates, and other pertinent information relevant to providing top-quality guest services.
- Trained new hires on company policies, safety protocols, guest services techniques to maintain consistent high-quality service across the crew team.
- Increased customer satisfaction through comprehensive staff training in guest services and communication skills.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Trained new team members on company policies, procedures, and best practices in guest services.
- Adhered to policies and delivered friendly, clean, fast, and safe guest services to positively impact guest experience.
Conservation Education Intern
Elmwood Park Zoo
Norristown, PA
05.2025 - 08.2025
- Trained volunteers on educational content delivery and visitor interaction techniques.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Babysitter
Heather Morningstar
Emmaus, PA
01.2019 - 08.2022
- Responsibly watched children while parents were out.
- Listened to parent directions and followed guidelines for children’s care.
- Occupied and entertained children with age-appropriate games, toys, movies and coloring books.
- Monitored children in home and in public.
- Implemented positive behavior management techniques.
- Reacted quickly in emergency situations and used good judgment under stress.
- Checked homework and assisted with schoolwork and studying.
Farmer
Salvaterra's Gardens
Alburtis, PA
07.2021 - 08.2021
- Planted crops
- Harvested crops
- Packaged crops
- Weeded
Education
Bachelor of Science - Marine Biology
Roger Williams University
Bristol, RI05-2026
High School Diploma - undefined
Emmaus High School
Emmaus, PA06-2022
Skills
- Age-Appropriate Routines
- Meal and Snack Preparation
- Child Safety Procedures
- Verbal and Written Communication
- Creating Good Habits
- Boundary Setting
- Good Decision Making
- Skill Building
- First Aid
- Child Safety
- Relationship Building
- Guest services
Accomplishments
- Volunteered for 500 + hours
- Leadership Certificate from a leadership camp in 2021
- Earned rewards for selling the most tickets at the ticket booth
- Interned for 300 + hours
Certification
- Volunteer for 500+ hours at a local zoo
- Completed PACAC program
Timeline
Conservation Education Intern
Elmwood Park Zoo
05.2025 - 08.2025
Guest Services
Lehigh Valley Zoo
06.2024 - Current
Farmer
Salvaterra's Gardens
07.2021 - 08.2021
Babysitter
Heather Morningstar
01.2019 - 08.2022
High School Diploma - undefined
Emmaus High School
Bachelor of Science - Marine Biology
Roger Williams University
ADDITIONAL INFORMATION
- I was a volunteer at the Lehigh Valley Zoo from April 2017-Aug2019
- Volunteered about 7 hours a week
- Volunteered for over 500+ hours