Mackenzie Bretzel
Chambersburg
Summary
Dedicated barback with expertise in enhancing customer satisfaction through clear communication and efficient service. Skilled in inventory management and maintaining cleanliness, contributing to a positive bar environment during peak hours.
Adaptable professional experienced in various roles within fast-paced environments. Recognized for excellent attention to detail and reliability, consistently meeting operational goals while fostering a collaborative team atmosphere.
Overview
9
9
years of professional experience
Work History
Material Handler
Ulta DC
Chambersburg, PA
08.2025 - Current
- Operated material handling equipment to transport products within warehouse efficiently.
- Assisted in inventory management by organizing and labeling stock accurately.
- Collaborated with team members to meet daily shipping and receiving targets effectively.
- Maintained cleanliness and safety standards throughout the warehouse environment consistently.
- Adapted quickly to changing priorities in fast-paced distribution center operations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed cycle counts and inventory control to accurately track product levels.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Barback
Live Casino
Greensburg, PA
01.2024 - Current
- Assisted bartenders with drink preparation and inventory management to enhance service efficiency.
- Maintained cleanliness and organization of bar areas, ensuring compliance with health regulations.
- Monitored stock levels and communicated replenishment needs to prevent service interruptions.
- Collaborated with team members to improve workflow and expedite customer service during peak hours.
- Operated various bar equipment, including ice machines and glass washers, ensuring proper functionality.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction experience.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events
- Delivered food to customers at bar and tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Processed payments for orders and provided customers with change.
- Greeted customers and provided menus upon arrival to dining room.
Cleaner
Global Mines Services
Belle Vernon, PA
12.2023 - Current
- Maintained inventory of cleaning supplies, coordinating timely replenishment to avoid shortages.
- Implemented efficient cleaning schedules, improving workflow and reducing downtime.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
Warehouse Packer
Pyrex
Charleroi, PA
12.2022 - 12.2023
- Pack and label products for shipment, ensuring accuracy and efficiency.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Operated manual pallet jacks and forklifts to move and store materials.
- Followed orders precisely for correct items, sizes and quantities.
- Transported merchandise pallets to move in warehouse.
Cook
Jake’s Pizza
Belle Vernon Pa
12.2020 - 12.2022
- Prepared high-quality pizza and menu items according to established recipes and standards.
- Managed kitchen inventory, ensuring timely restocking of ingredients and supplies.
- Collaborated with team members to maintain efficient kitchen workflow during peak hours.
- Ensured compliance with health and safety regulations in all food handling practices.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Cook
Pizza Company
Rostraver PA
12.2020 - 12.2022
- Trained new staff on food preparation techniques and safety protocols.
- Implemented process improvements that enhanced overall food quality and presentation.
- Developed daily specials utilizing seasonal ingredients to attract customer interest.
- Oversaw kitchen operations, fostering a positive team environment and promoting staff engagement.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Trained and supervised cooking staff to expertly meet daily needs.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cashier
Bills Golfland
Belle Vernon PA
12.2017 - 12.2020
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling and customer service.
- Maintained cleanliness and organization of checkout area to enhance customer experience and operational efficiency.
- Assisted customers with product inquiries, providing knowledgeable support to improve satisfaction and loyalty.
- Collaborated with team members to streamline workflow during peak hours, enhancing service delivery speed.
- Trained new staff on register operations and customer interaction protocols, fostering a supportive team environment.
- Implemented inventory management practices that reduced discrepancies and improved stock availability for sales.
- Resolved customer complaints promptly, utilizing effective communication skills to maintain positive relationships.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.p
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Belle Vernon Area High School
Belle Vernon, PASkills
- Order picking
- Clear communication
- Positive attitude
- Workplace cleanliness
- Package handling
- Attention to detail
- Teamwork and collaboration
- Customer service
- Warehouse safety
- Pallet jack operation
- Clean background check
- OSHA compliance
- PPE policy adherence
- Cycle counts
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
- POS system operations
- Guest inquiries
- Inventory management
- Daily reporting
Timeline
Material Handler
Ulta DC
08.2025 - Current
Barback
Live Casino
01.2024 - Current
Cleaner
Global Mines Services
12.2023 - Current
Warehouse Packer
Pyrex
12.2022 - 12.2023
Cook
Jake’s Pizza
12.2020 - 12.2022
Cook
Pizza Company
12.2020 - 12.2022
Cashier
Bills Golfland
12.2017 - 12.2020
High School Diploma -
Belle Vernon Area High School