Mackenzie Cacia
Fredericktown
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the high demand of any work environment, whether that be in the restaurant industry or health care field. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and happy patients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Greene Cove yacht club
Fredericktown
03.2025 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Texas Roadhouse Restaurant
Washington
01.2023 - 08.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Bachelor of Science - Psychology
California University of Pennsylvania
California, PA05-2024
Diploma - Nursing
Washington Health System School of Nursing
WashingtonSkills
- Medical terminology
- Patient care
- Team collaboration
- Time management
- Positive and professional
- Performance improvement
- Customer service
- Food safety
Certification
- American Heart Association BLS Provider (Basic life support) - 7/2024
Languages
English
Native/ Bilingual
Timeline
Server
The Greene Cove yacht club
03.2025 - Current
Server
Texas Roadhouse Restaurant
01.2023 - 08.2024
Bachelor of Science - Psychology
California University of Pennsylvania
Diploma - Nursing
Washington Health System School of Nursing
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