Mackenzie Jentgens
Verona,PA
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in receptionist role.
Overview
3
3
years of professional experience
Work History
Cake Decorator
Giant Eagle
06.2024 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Crew Member & Cashier
Baskin Robins
02.2023 - 06.2024
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Baker
Baked With Love
02.2022 - 02.2023
- Complied with health and safety codes to protect staff and customers.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased customer satisfaction with friendly and efficient service.
Education
Associates Degree - Special Makeup Effects
Douglas Education Center
Monessen, PA02-2022
Skills
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Professional demeanor
- Greeting and seating clients
- Attention to Detail
Timeline
Cake Decorator
Giant Eagle
06.2024 - Current
Crew Member & Cashier
Baskin Robins
02.2023 - 06.2024
Baker
Baked With Love
02.2022 - 02.2023
Associates Degree - Special Makeup Effects
Douglas Education Center
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