Mackenzie Litzinger
Fairview
Summary
Dynamic and adaptable professional with proven strengths in customer service and problem solving. Experienced in managing logistics and enhancing student and guest experiences. Committed to delivering exceptional service and ensuring satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Facilitator
Charter School of Excellence
Erie, PA
10.2025 - 06.2026
- Managed logistics for events, ensuring smooth execution and student satisfaction.
- Communicated effectively with parents regarding student progress and program updates.
- Utilized problem-solving techniques to address challenging behaviors among students.
- Organized field trips to enhance educational experiences for students.
- Provided crisis intervention when necessary.
Server/Bartender/Party Manager
Five Iron Golf
Erie, PA
01.2025 - 11.2025
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Provided attentive service to guests in a fast-paced golf and entertainment environment.
- Engaged with customers to enhance their experience and address inquiries promptly.
- Oversaw setup and breakdown of event spaces to maintain safety and aesthetics.
- Ensured all supplies needed for the event were ordered in advance and on-site before guests arrived.
Bartender
Olive Garden
Erie, PA
10.2024 - 01.2025
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately and efficiently using point-of-sale systems.
- Handled guest complaints promptly to maintain satisfaction levels.
- Upsold daily specials to enhance guest dining experiences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Bartender
Whispering Woods Golf Club
Erie, PA
07.2022 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Arts - Psychology
Mercyhurst University
Erie, PA05.2025
Skills
- Customer service
- Problem solving
- Attention to detail
- Event management
- Communication skills
- Program management
- Strong work ethic
Certification
Responsible Alcohol Management Program
Timeline
Program Facilitator
Charter School of Excellence
10.2025 - 06.2026
Server/Bartender/Party Manager
Five Iron Golf
01.2025 - 11.2025
Bartender
Olive Garden
10.2024 - 01.2025
Bartender
Whispering Woods Golf Club
07.2022 - 08.2024
Bachelor of Arts - Psychology
Mercyhurst University