Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Westerhoff

Ephrata

Overview

11
11
years of professional experience

Work History

Cleaner Supervisor

Canary Cleaning
10.2024 - Current
  • Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
  • Trained new staff on efficient cleaning techniques and proper equipment usage.
  • Coordinated scheduling and task assignments to optimize workflow and productivity.
  • Conducted regular inspections to maintain cleanliness and identify areas for improvement.
  • Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
  • Conducted thorough cleaning of residential spaces, ensuring adherence to safety protocols and standards.
  • Utilized industry-standard cleaning tools and supplies for optimal results and efficiency.
  • Organized cleaning schedules to maximize productivity and meet client expectations consistently.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

Server

Pancake Farm
08.2020 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders to guests.
  • Learned menu items and specials to effectively communicate options to customers.
  • Processed customer payments accurately, ensuring smooth transaction experiences.
  • Supported team members during busy shifts by helping manage table turnover efficiently.
  • Adapted quickly to changing priorities in fast-paced restaurant environment, showcasing flexibility.
  • Participated in training sessions to develop knowledge of restaurant policies and procedures.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Bartender

Applebee's Grill + Bar
08.2016 - 08.2020
  • Assisted in training new staff on proper cleaning techniques and equipment use.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Dietary Aide

Garden Spot Village
08.2014 - 08.2016
  • Assisted in meal preparation and service, ensuring adherence to dietary guidelines.
  • Maintained cleanliness and organization of kitchen and dining areas, promoting safety standards.
  • Collaborated with kitchen staff to accommodate special dietary needs and preferences.
  • Supported inventory management by tracking food supplies and reporting shortages effectively.
  • Engaged with residents to gather feedback on meals, enhancing overall dining experience.
  • Adhered to sanitation protocols during food handling and storage procedures consistently.
  • Trained new staff on operational procedures and safety measures within the dietary department.
  • Contributed to team efforts in menu planning by suggesting resident favorites based on feedback received.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.

Education

Ephrata Highschool
Ephrata, PA

Certificate - Professional Organization

IAP Career College

Skills

  • Effective time management
  • Safe food handling
  • Menu memorization
  • Order accuracy
  • Upselling strategies
  • Team member training
  • POS system proficiency
  • Cash handling
  • Safe handling procedures
  • Food presentation
  • Server etiquette
  • Tableside service
  • Food safety compliance
  • Policy enforcement
  • Exceptional communication
  • Quality control
  • Restaurant operations
  • Front-of-house display creation
  • Staff monitoring
  • Employee mentoring
  • Company policies
  • Server management
  • Order management
  • Training expertise
  • New employee mentoring
  • Allergy awareness
  • Menu presentation
  • Dining area maintenance
  • Food spoilage prevention
  • Ordering and purchasing
  • Staff leadership
  • Team development
  • Inventory management
  • Health inspections
  • Marketing and promotions
  • Supply management
  • Special dietary needs
  • Menu pricing
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Customer satisfaction
  • Organizational skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Interior and exterior cleaning
  • Attention to detail
  • Professional appearance
  • Physical stamina
  • Quality assurance
  • Complex Problem-solving
  • Confidentiality awareness

Timeline

Cleaner Supervisor

Canary Cleaning
10.2024 - Current

Server

Pancake Farm
08.2020 - Current

Bartender

Applebee's Grill + Bar
08.2016 - 08.2020

Dietary Aide

Garden Spot Village
08.2014 - 08.2016

Ephrata Highschool

Certificate - Professional Organization

IAP Career College

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Mackenzie Westerhoff