Mackenzie Westerhoff
Ephrata
Overview
11
11
years of professional experience
Work History
Cleaner Supervisor
Canary Cleaning
10.2024 - Current
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained new staff on efficient cleaning techniques and proper equipment usage.
- Coordinated scheduling and task assignments to optimize workflow and productivity.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Conducted thorough cleaning of residential spaces, ensuring adherence to safety protocols and standards.
- Utilized industry-standard cleaning tools and supplies for optimal results and efficiency.
- Organized cleaning schedules to maximize productivity and meet client expectations consistently.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Server
Pancake Farm
08.2020 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders to guests.
- Learned menu items and specials to effectively communicate options to customers.
- Processed customer payments accurately, ensuring smooth transaction experiences.
- Supported team members during busy shifts by helping manage table turnover efficiently.
- Adapted quickly to changing priorities in fast-paced restaurant environment, showcasing flexibility.
- Participated in training sessions to develop knowledge of restaurant policies and procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Bartender
Applebee's Grill + Bar
08.2016 - 08.2020
- Assisted in training new staff on proper cleaning techniques and equipment use.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Dietary Aide
Garden Spot Village
08.2014 - 08.2016
- Assisted in meal preparation and service, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas, promoting safety standards.
- Collaborated with kitchen staff to accommodate special dietary needs and preferences.
- Supported inventory management by tracking food supplies and reporting shortages effectively.
- Engaged with residents to gather feedback on meals, enhancing overall dining experience.
- Adhered to sanitation protocols during food handling and storage procedures consistently.
- Trained new staff on operational procedures and safety measures within the dietary department.
- Contributed to team efforts in menu planning by suggesting resident favorites based on feedback received.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
Ephrata Highschool
Ephrata, PACertificate - Professional Organization
IAP Career College
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- Upselling strategies
- Team member training
- POS system proficiency
- Cash handling
- Safe handling procedures
- Food presentation
- Server etiquette
- Tableside service
- Food safety compliance
- Policy enforcement
- Exceptional communication
- Quality control
- Restaurant operations
- Front-of-house display creation
- Staff monitoring
- Employee mentoring
- Company policies
- Server management
- Order management
- Training expertise
- New employee mentoring
- Allergy awareness
- Menu presentation
- Dining area maintenance
- Food spoilage prevention
- Ordering and purchasing
- Staff leadership
- Team development
- Inventory management
- Health inspections
- Marketing and promotions
- Supply management
- Special dietary needs
- Menu pricing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
- Organizational skills
- Cleaning and sanitizing
- Reliability and punctuality
- Interior and exterior cleaning
- Attention to detail
- Professional appearance
- Physical stamina
- Quality assurance
- Complex Problem-solving
- Confidentiality awareness
Timeline
Cleaner Supervisor
Canary Cleaning
10.2024 - Current
Server
Pancake Farm
08.2020 - Current
Bartender
Applebee's Grill + Bar
08.2016 - 08.2020
Dietary Aide
Garden Spot Village
08.2014 - 08.2016
Ephrata Highschool
Certificate - Professional Organization
IAP Career College