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Madalyn Koerber
Hermitage
Summary
Results-driven Quality Control Specialist with expertise in cross-functional collaboration. Optimizes operations and enhances team performance through effective leadership and strategic problem-solving. Drives efficiency and achieves project goals while ensuring outstanding customer experiences. Dedicated to team development and continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product Support Specialist
Omni Interactions
03.2026 - Current
- Provided technical support for product inquiries and troubleshooting issues.
- Assisted customers in navigating product features and functionalities.
- Collaborated with cross-functional teams to resolve customer concerns effectively.
- Documented customer interactions and feedback for continuous improvement.
ASSOCIATE TECHNICIAN
EssilorLuxottica
01.2025 - 03.2026
- Utilized precision tools and technical equipment for optical assembly, ensuring high attention to detail and accuracy.
- Perform detailed quality control inspections to ensure compliance with company and industry standards.
- Collaborated with cross-functional teams to enhance production efficiency and streamline workflow processes.
- Contributed to on-time project completion by consistently meeting performance benchmarks and production deadlines.
ASSISTANT TEAM LEADER
Giant Eagle
01.2022 - 01.2025
- Led, trained, and motivated team members to meet performance goals and maintain company standards.
- Managed scheduling, delegated tasks, and monitored workflow to improve labor and operational efficiency.
- Supervised daily operations, enhancing efficiency, productivity, and customer service.
- Monitored and maintained accurate financial transactions, ensuring compliance with cash handling and reporting procedures.
- Coordinated marketing and promotional initiatives, boosting customer engagement and sales growth in local market.
ASSISTANT MANAGER
Dunkin'
01.2019 - 01.2022
- Led and mentored newly hired employees, imparting knowledge of various company programs to facilitate successful onboarding.
- Conducted interviews with prospective employees, advising HR on candidate selection to enhance team capabilities.
- Evaluated individual and team business performance, identifying actionable opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
SHIFT SUPERVISOR
KFC
01.2012 - 01.2017
- Supervised daily operations, ensuring compliance with company policies to maintain service quality.
- Trained and mentored new team members on service standards, enhancing team readiness for customer interactions.
- Managed inventory levels and organized stock, facilitating smooth service and quick access to needed items.
Skills
- Technical support services
- Equipment maintenance
- Equipment calibration
- Quality control
- Performance monitoring
- Workflow optimization
- Process improvement
- Strategic problem solving
- Cross-functional collaboration
- Team leadership
- Adaptability
- Conflict resolution
Websites
Certification
Technical Support Fundamentals
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
RemoteSalary Range
$0/hr - $1000/hrTimeline
Product Support Specialist - Omni Interactions
03.2026 - Current
ASSOCIATE TECHNICIAN - EssilorLuxottica
01.2025 - 03.2026
ASSISTANT TEAM LEADER - Giant Eagle
01.2022 - 01.2025
ASSISTANT MANAGER - Dunkin'
01.2019 - 01.2022
SHIFT SUPERVISOR - KFC
01.2012 - 01.2017