Madalyn Medina
Spring Grove
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Hanover, PA
10.2025 - Current
- Prepared high-quality beverages in accordance with Starbucks recipes and customer preferences.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new baristas on beverage preparation and customer interaction protocols.
Team Member
Rutters
Carlisle, PA
02.2022 - Current
- Assisted customers with inquiries and provided product recommendations to enhance satisfaction.
- Collaborated with team members to streamline operations during peak hours for improved service delivery.
- Maintained cleanliness and organization of store areas to meet health and safety standards.
- Trained new team members on operational procedures and customer service best practices.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Homemaker
Chapel Point Church
Carlisle, PA
09.2020 - 12.2020
- Assisted colleagues with helping residents in their rooms
- Engaged residents to participate in events
- Collaborated in preparing food for residents
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Dental Hygiene
Penn Foster
08-2025
Bachelor of Arts - Psychology
Shippensburg University
Shippensburg, PA12-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Problem-solving
- Exceptional customer service
- Team collaboration
- Clear communication
- Verbal and written communication
- Customer service
- Organizational skills
COMMUNITY SERVICE
Youth Field Day Volunteer, 2019-08, 2019-08, Assisted around 30 students ages 13-16 with stations doing group activities, Contributed with handing out water and food to guests, Gathered guests to play activities such as yard games
Timeline
Barista
Starbucks
10.2025 - Current
Team Member
Rutters
02.2022 - Current
Homemaker
Chapel Point Church
09.2020 - 12.2020
Bachelor of Arts - Psychology
Shippensburg University
Dental Hygiene
Penn Foster