Madelaine Ochoa
Human Resources Director
Panama City,8
Summary
Skilled HR Director offering more than 15 years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of accountability.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Human Resources Director
El Machetazo
Panama City
06.2020 - Current
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
- In 1 month, successfully complete the restructuring of the Human Resources department, ensuring the efficiency of its processes.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
- Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Participated at strategic level to develop and strengthen the communication with the Union of employees.
Human Resources Manager
Constructora Urbana, S.A.
12.2011 - 06.2020
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Championed certifying the company as a Great Place to work for three consecutive years.
- Boosted employee retention rates through the implementation of strategic talent management and a positive work culture.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Designed and executed leadership development programs, preparing high-potential employees for future management roles.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Implemented performance management systems that provided clear metrics for employee evaluation and development.
- Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
- Structured compensation and benefits according to market conditions and budget demands.
Organization Development Manager
APC EXPERIAN - APC BURO
10.2008 - 11.2011
- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problem solving.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Developed a comprehensive onboarding program for new development team members, providing necessary training and resources to enable rapid integration into ongoing projects.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Directed training programs and development paths for managers and supervisors.
- Conducted training courses and prepared videos for long-term use.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Improved organizational culture by initiating diversity and inclusion programs.
Education
Certified Life Coach - Business Administration And Management
International Coach Community
Panama City, Panama 09.2009 - 20091
Postgraduate Degree - Senior Management
Universidad Latina
Panama City, Panama 01.2000 - 2001.01
Bachelors Degree in Business Administration - Business Administration
Universidad De Panama
Panama City, Panama 04.1995 - 19992
Skills
Hobbies
Flamenco:
I have had the opportunity to dance Flamenco on international stages such as: Spain, Paris and Orlando, Florida.
Dance Flamenco, is a perfect way to improve some essentials skills as team work, resilience, discipline, organization and good attitude.
Handmade accessories designer:
My passion for design led me to create my own fashion accessory small business. Each piece is hand crafted with love, providing a therapeutic escape from the hustle of daily life.
Timeline
Human Resources Director
El Machetazo
06.2020 - Current
Human Resources Manager
Constructora Urbana, S.A.
12.2011 - 06.2020
Certified Life Coach - Business Administration And Management
International Coach Community
09.2009 - 20091
Organization Development Manager
APC EXPERIAN - APC BURO
10.2008 - 11.2011
Postgraduate Degree - Senior Management
Universidad Latina
01.2000 - 2001.01
Bachelors Degree in Business Administration - Business Administration
Universidad De Panama
04.1995 - 19992
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