Madelaine Ochoa
Human Resources Director
Panama City,8
Summary
Skilled HR Director offering more than 15 years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of accountability.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Human Resources Director
El Machetazo
Panama City
06.2020 - Current
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
- In 1 month, successfully complete the restructuring of the Human Resources department, ensuring the efficiency of its processes.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
- Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Participated at strategic level to develop and strengthen the communication with the Union of employees.
Human Resources Manager
Constructora Urbana, S.A.
12.2011 - 06.2020
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Championed certifying the company as a Great Place to work for three consecutive years.
- Boosted employee retention rates through the implementation of strategic talent management and a positive work culture.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Designed and executed leadership development programs, preparing high-potential employees for future management roles.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Implemented performance management systems that provided clear metrics for employee evaluation and development.
- Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
- Structured compensation and benefits according to market conditions and budget demands.
Organization Development Manager
APC EXPERIAN - APC BURO
10.2008 - 11.2011
- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problem solving.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Developed a comprehensive onboarding program for new development team members, providing necessary training and resources to enable rapid integration into ongoing projects.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Directed training programs and development paths for managers and supervisors.
- Conducted training courses and prepared videos for long-term use.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Improved organizational culture by initiating diversity and inclusion programs.
Education
Certified Life Coach - Business Administration And Management
International Coach Community
Panama City, Panama 09.2009 - 20091
Postgraduate Degree - Senior Management
Universidad Latina
Panama City, Panama 01.2000 - 01.2001
Bachelors Degree in Business Administration - Business Administration
Universidad De Panama
Panama City, Panama 04.1995 - 19992
Skills
Team guidance
Performance management
Team collaboration
Active listening
Effective communication
Human resources management
Self motivation
HR policy development
Training development
Organizational development
Leadership development
Human resources management
Hobbies
Flamenco:
I have had the opportunity to dance Flamenco on international stages such as: Spain, Paris and Orlando, Florida.
Dance Flamenco, is a perfect way to improve some essentials skills as team work, resilience, discipline, organization and good attitude.
Handmade accessories designer:
My passion for design led me to create my own fashion accessory small business. Each piece is hand crafted with love, providing a therapeutic escape from the hustle of daily life.
Timeline
Human Resources Director
El Machetazo
06.2020 - Current
Human Resources Manager
Constructora Urbana, S.A.
12.2011 - 06.2020
Certified Life Coach - Business Administration And Management
International Coach Community
09.2009 - 20091
Organization Development Manager
APC EXPERIAN - APC BURO
10.2008 - 11.2011
Postgraduate Degree - Senior Management
Universidad Latina
01.2000 - 01.2001
Bachelors Degree in Business Administration - Business Administration
Universidad De Panama
04.1995 - 19992